---
title: "Complaint Handling Satisfaction Tracking Survey"
ocid: "ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2021-06-04"
---

# Complaint Handling Satisfaction Tracking Survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c.json)

## Summary

The procurement process related to the 'Complaint Handling Satisfaction Tracking Survey' was conducted by the OFFICE OF RAIL AND ROAD, based in London, United Kingdom. The project falls under the industry category of surveying services (CPV code 71355000) and was awarded through a direct procurement method, specifically a single tender action below the threshold. The contract was initiated on 1 June 2021 and is set to conclude on 29 April 2022, with a total value of £28,500. The tender period ended on 26 May 2021, marking a significant deadline in the process.

This tender provides an excellent opportunity for businesses specialising in surveying services and those experienced in conducting satisfaction surveys. Small to medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement is aligned with the support for diverse business models. Companies looking to expand their operations in the public sector should consider engaging with the OFFICE OF RAIL AND ROAD to leverage this contract for growth and potential future partnership opportunities.

## Notice

Complaint Handling Satisfaction Tracking Survey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d36312a-c74d-49a6-ba54-196295cd8cda |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 26 May 2021 |
| Future notice date | Not specified |
| Award date | 25 May 2021 |
| Contract period | 31 May 2021 - 29 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,800 |
| Lots value | Not specified |
| Awards value | £28,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITICAL RESEARCH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71355000 - Surveying services

## Release History

- 4 Jun 2021 at 15:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d36312a-c74d-49a6-ba54-196295cd8cda

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d36312a-c74d-49a6-ba54-196295cd8cda
  4th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0c91af65-aa54-4746-a079-5ea2f524491c.json.