--- title: "ITS200581a Contact Centre Systems Support" ocid: "ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LEEDS CITY COUNCIL" published: "2018-11-02" --- # ITS200581a Contact Centre Systems Support Buyer: LEEDS CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4.json) ## Summary Leeds City Council is inviting tenders for the project titled "ITS200581a Contact Centre Systems Support," aimed at maintaining and supporting telephony and associated technology infrastructure within its Corporate Contact Centre. This contract falls under the "Software package and information systems" industry category and has a total value of £300,000. The procurement method is an open procedure, with a tender period ending on 5th December 2018. The contract is set to commence on 1st April 2019 and will last for three years, with the potential for a one-year extension. The services are required in the Yorkshire and the Humber region of the United Kingdom. This tender presents significant growth opportunities for businesses specialising in IT services, particularly those with Avaya Diamond accreditation or expertise in VOIP telephony technology and workforce optimisation products. Companies that can provide a full range of support, professional services, and telecommunications equipment are well-suited to compete for this contract. By securing this contract, businesses can establish a long-term relationship with a major local authority, leading to potential follow-on work or additional contracts in the public sector. ## Notice *********** All questions relating to this procurement must only be sent using the messaging function within the Yortender Portal, questions received by any other means (email, telephone etc) will not be responded to. Further information and the full tender documents can be accessed on the regional procurement portal at www.yortender.co.uk by searching for reference DN373507 or the title: ITS200581a Contact Centre Systems Support.********** Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology and Verint Work Force Optimisation products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by a further 12 month period. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d7119b6-f1b7-4709-92f9-93c5cb02878f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Nov 2018 | | Submission deadline | 5 Dec 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEEDS CITY COUNCIL | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 3DL | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 32500000 - Telecommunications equipment and supplies - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 2 Nov 2018 at 15:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8d7119b6-f1b7-4709-92f9-93c5cb02878f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8d7119b6-f1b7-4709-92f9-93c5cb02878f 2nd November 2018 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.leeds.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ca8b271-45f4-4866-9b68-45cf2baa29e4.json.