---
title: "2024 - 1039 Former Tenancy Debt Collection Services - AWARD"
ocid: "ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITIZEN"
published: "2024-09-19"
---

# 2024 - 1039 Former Tenancy Debt Collection Services - AWARD

Buyer: CITIZEN  
Current stage: Award  
OCID: ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d

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## Summary

The procurement process for the "2024 - 1039 Former Tenancy Debt Collection Services - AWARD" has been completed by Citizen. This tender falls under the industry category of Collection Agency Services and is situated in the West Midlands, United Kingdom, specifically with a delivery address in Birmingham. The process adhered to an open procurement method and reached the award stage on 19th September 2024. The contract duration is set to start from 1st December 2024 and end on 30th November 2026, with a possible extension of another two years. Key dates to note include the tender period deadline of 16th August 2024.

This tender offers significant opportunities for growth for businesses in debt collection services, particularly those experienced in handling former tenancy debts. The contract, valued at £31,000, with an estimated annual value of £14,000, provides a potential business boost for companies capable of managing approximately 200 cases per annum. Suitable for SMEs, this contract with Citizen opens the door to expanding service portfolios and securing long-term collaborations if performance metrics are met. Controlaccount Plc has been awarded this contract, highlighting the types of businesses well-suited for such opportunities.

## Notice

Citizen wishes to tender for the provision of Former Tenancy Debt Collection Services to ensure that we receive an excellent service, which represents value for money. We are seeking to procure the services of suitably experienced service providers with the capability to deliver the required services and who best meet the need of Citizen and its customers. It is estimated that we will forward approximately 200 cases for collection per annum (p.a.) The estimated value of the Project is PS14,000 per annum (p.a.), and PS28,000 over the duration of the agreement. This estimate is dependent on the collection success rate. The contract will be let for a duration of 2 years (24 months) with an option to extend by a further 2 years (24 months), subject to satisfactory performance against KPI's. The issue of this ITT and Statement of Requirements, along with supporting documentation, marks the commencement of the ITT stage of the procurement process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a276ec2c-b295-42e1-b007-bb2d80913863 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2024 |
| Submission deadline | 16 Aug 2024 |
| Future notice date | Not specified |
| Award date | 18 Sep 2024 |
| Contract period | 1 Dec 2024 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,000 |
| Lots value | Not specified |
| Awards value | £26,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTROLACCOUNT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 19 Sep 2024 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a276ec2c-b295-42e1-b007-bb2d80913863

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a276ec2c-b295-42e1-b007-bb2d80913863
  19th September 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/citizen/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0caf7f73-3c97-4e9e-b461-eee81988f78d.json.