---
title: "Microsoft Premier Support"
ocid: "ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2017-04-28"
---

# Microsoft Premier Support

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e.json)

## Summary

The procurement process titled "Microsoft Premier Support" was initiated by the Department for Education, with a contract value of £730,000. This tender falls under the IT services industry category and was located in England. The procurement method used was a direct award, and it has now reached the award stage with the contract period commencing on 5 March 2017 and expiring on 4 March 2018. The tender period concluded on 28 February 2017, with the award notice published on 16 March 2017.

This contract presents significant opportunities for IT service providers, particularly those specialising in consulting, software development, and support services. Businesses experienced in cloud services, especially those with expertise in Microsoft technologies, would be well-suited to compete for similar contracts. The emphasis on service delivery management and application development showcases a demand for innovative solutions and partnership capabilities in modernising educational IT systems.

## Notice

Microsoft Premier Support for both SFA and DfE for the period commencing 05/03/2017 Expiring 04/03/2018. Microsoft Service Delivery Manager will facilitate the continual improvement of the SFA and DfE IT infrastructure and operations by delivering: Service Delivery Planning, Incident, Escalation and Crisis Management, Remediation planning, Incident Reporting, Trend Analysis, Post Incidents Reviews, Information distribution and Premier Contract Management. Microsoft Application Development Management (ADM) will support the SFA and DfE's development of solutions on the Microsoft Cloud Platform (Azure). The ADM will be aligned to the developers accelerate innovation, reduce risk and modernise solutions, aligned to the Department's core business objectives. Reactive and Advisory Support; Premier Architectural Services - Cloud Development (per solution) to include: - Learning Records System (LRS) and Legacy. Designated Support Engineer - Hours can be aligned to any technology i.e. Exchange Messaging, SCOM/OMS Monitoring, Azure, Security/Identity, Service Management and SharePoint.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc9553ff-acd1-439b-85a5-586a8633bec6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2017 |
| Submission deadline | 28 Feb 2017 |
| Future notice date | Not specified |
| Award date | 28 Feb 2017 |
| Contract period | 5 Mar 2017 - 4 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £730,000 |
| Lots value | Not specified |
| Awards value | £730,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 3BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Sherbourne |
| Westminster constituency | Coventry North West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Apr 2017 at 08:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc9553ff-acd1-439b-85a5-586a8633bec6
- 16 Mar 2017 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc9553ff-acd1-439b-85a5-586a8633bec6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc9553ff-acd1-439b-85a5-586a8633bec6
  28th April 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b790d623-31cf-4869-bdac-49c976a8ecc6
  Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0cb59d3c-fdb0-4b71-9074-6abeaf96f38e.json.