---
title: "RES-IT: Cloud-based inbound call system"
ocid: "ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2021-03-25"
---

# RES-IT: Cloud-based inbound call system

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83

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## Summary

Bristol City Council has completed a public procurement process for a contract titled "RES-IT: Cloud-based inbound call system," aimed at providing a cloud-based inbound call system for selected service areas. This procurement falls under the communication and multimedia software package category, with a total contract value of £20,000. The procurement method used was a direct award, with the tender period having ended on 5th February 2021. The contract was active from 22nd February 2021 until 13th September 2021, and the award notice for the contract was published on 25th March 2021.

This tender represents a significant opportunity for businesses specialising in communication technologies and related services. Companies with expertise in developing, implementing, or managing cloud-based systems would be particularly well-suited to compete in future similar procurements, especially as public organisations continue to enhance their service delivery through digital solutions. Engaging with Bristol City Council and similar authorities can help businesses expand their portfolios and establish long-term partnerships in the public sector.

## Notice

Provision of a cloud-based inbound call system for selected BCC service areas

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e839bb0-d9c3-4e02-9c21-4d52d0eb1150 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | 5 Feb 2021 |
| Future notice date | Not specified |
| Award date | 18 Feb 2021 |
| Contract period | 22 Feb 2021 - 13 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £20,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTUITIVE SYSTEMS AND NETWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 25 Mar 2021 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e839bb0-d9c3-4e02-9c21-4d52d0eb1150

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e839bb0-d9c3-4e02-9c21-4d52d0eb1150
  25th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83.json.