---
title: "Customer Satisfaction Tracking (CSAT)"
ocid: "ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HM LAND REGISTRY"
published: "2019-04-08"
---

# Customer Satisfaction Tracking (CSAT)

Buyer: HM LAND REGISTRY  
Current stage: Tender  
OCID: ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352.json)

## Summary

The procurement process involves HM Land Registry, which is seeking a service provider for a project titled "Customer Satisfaction Tracking (CSAT)." This falls under the customer satisfaction survey category within the services industry and is located in Croydon, London. The tender is currently active and was published on 8th April 2019. The procurement method is selective, with a contract value of £650,000, and the tender period ended on 30th November 2018. The contract commenced on 7th January 2019 and will run until 31st March 2022.

This tender presents significant opportunities for businesses involved in customer satisfaction research and survey methodologies. Companies that specialise in data collection, analysis, and insight generation, particularly small and medium enterprises (SMEs), would be well-positioned to compete. Engaging with this contract could enable these businesses to leverage HM Land Registry's reputation and potentially secure long-term partnerships in the public sector.

## Notice

Development and management of a comprehensive customer satisfaction tracking and insight methodology.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67652d01-9610-44dc-8c9a-e949b2f1e9f2 |
| Notice type | Tender Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2019 |
| Submission deadline | 30 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Jan 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 8 Apr 2019 at 15:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/67652d01-9610-44dc-8c9a-e949b2f1e9f2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/67652d01-9610-44dc-8c9a-e949b2f1e9f2
  8th April 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0cf5f4c7-8cea-475b-a922-ca0a925b3352.json.