---
title: "Keep Customer Interactions Safe (KCIS)"
ocid: "ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-07-21"
---

# Keep Customer Interactions Safe (KCIS)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4)  
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## Summary

The Department for Work and Pensions in London, England, has awarded a contract for the project "Keep Customer Interactions Safe" in the IT services category to Capgemini UK PLC. The procurement method was selective, with a contract value of £1,634,408 and a contract period from July 1, 2023, to June 30, 2024.

This tender presents an opportunity for businesses providing IT consultancy, software development, and support services to engage with the Department for Work and Pensions. Companies with expertise in application development, business analysis, and content design would be well-suited to compete for similar upcoming contracts in the UK public sector.

## Notice

Procurement is to provide a delivery service which will provide application development, maintenance, architecture, business analysis, content and interactive design, QA and product management services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb516d8d-716f-44b0-b018-b63902114843 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | 29 Jun 2023 |
| Future notice date | Not specified |
| Award date | 30 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,634,408 |
| Lots value | Not specified |
| Awards value | £1,634,408 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2023 at 08:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fb516d8d-716f-44b0-b018-b63902114843

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fb516d8d-716f-44b0-b018-b63902114843
  21st July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1832401f-4df4-40f1-8f3c-c133e77a0f31
  Contract Management Framework - Best Practice Activities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d036a4e-6e98-45ef-b85e-db6b7b50f0f4.json.