--- title: "Ticket Fulfilment Market Solutions- (Ticket Vending)" ocid: "ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79.json" source: "Contracts Finder" current_stage: "Planning" buyer: "GOVIA THAMESLINK RAILWAY LTD" published: "2021-10-27" --- # Ticket Fulfilment Market Solutions- (Ticket Vending) Buyer: GOVIA THAMESLINK RAILWAY LTD Current stage: Planning OCID: ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79.json) ## Summary The procurement process is currently in the planning stage with Govia Thameslink Railway Ltd (GTR) as the contracting authority. GTR is seeking innovative solutions for ticket fulfilment and vending in the South East of England, particularly aimed at enhancing customer experience within their station environment. The engagement process, titled "Ticket Fulfilment Market Solutions - (Ticket Vending)", is set to run until 25th November 2021, allowing suppliers to participate in informal engagement sessions anticipated to commence in early November 2021. This tender offers significant opportunities for businesses focused on ticketing and payment solutions, especially those with expertise in point of sale software development and electronic marketplace services. Companies capable of providing accredited ticket-issuing machines and modern fulfilment solutions are particularly well-suited to compete. This initiative not only seeks to modernise GTR’s ticketing processes but also aims to meet evolving customer expectations, creating a promising avenue for potential suppliers to grow their market presence within the UK rail industry. ## Notice Govia Thameslink Railway Ltd (GTR) provides train passenger services in the South East of England. With 239 stations and over 20% of the UK rail passengers, our customers experience is at the heart of business and everything we do. Over the last few years customers behaviours have changed, as has the growth of other ticket and payment solutions (i.e. barcode, contactless pay, mobile payment etc)- the impact of COVID 19 has accelerated these changes and customer expectations. As a result of this changing landscape, GTR are looking to explore market innovation and solutions around how we carry out ticket fulfilment within a station environment that complements our ticket offices and if appropriate through other mediums as well. Currently, GTR operate a traditional fleet of around 625 ticket vending machines, which functionally deliver our base requirements. Looking at retailing solutions development in other markets and customer behaviours, GTR are looking to explore solutions that will help provide our customers a modern fulfilment solution fit for the future, with the interface experience being a key objective. GTR wish to deliver an enhanced user experience to improve ticket purchase experience, more aligned with a web experience, that is easy to use and accessible for all our customers. Whilst we look for a modern solution, GTR are exploring options that drive efficiencies around the cost of fulfilment. This market engagement will run over the next 4-6 weeks and will be used to help inform our understanding of the market options and our approach to market. It is not a prerequisite of suppliers to respond to this market engagement and any subsequent request for proposal issued to market. Solutions will need to be accredited to sell tickets within the UK rail industry. Further information is available through: https://www.atoctravelagents.org/third-party-retailing/retailer-guidance Suppliers interested in responding to this notice are asked to contact the undersigned and informal engagement sessions will be organised. These are expected to commence in early November 2021. Please note, this engagement is not a tender and any response to this notice will not result in any commitment by GTR. GTR will use the engagement to help inform and structure any future tender. Therefore, any information provided may be included where appropriate in any future tender. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a90d3100-1d90-4144-911e-77080cedf8b2 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Oct 2021 | | Submission deadline | Not specified | | Future notice date | 25 Nov 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GOVIA THAMESLINK RAILWAY LTD | | Locality | LONDON | | Post town | Central London | | Postcode | EC3R 8AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Bridge | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London, TLJ South East (England) | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 30144200 - Ticket-issuing machines - 48110000 - Point of sale (POS) software package - 66151100 - Electronic marketplace retailing services - 72212110 - Point of sale (POS) software development services ## Release History - 27 Oct 2021 at 10:59 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/a90d3100-1d90-4144-911e-77080cedf8b2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a90d3100-1d90-4144-911e-77080cedf8b2 27th October 2021 - Early engagement notice on Contracts Finder ## Notice URLs - https://www.atoctravelagents.org/third-party-retailing/retailer-guidance ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79.json.