---
title: "Cloud Contact Centre"
ocid: "ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION"
published: "2021-07-06"
---

# Cloud Contact Centre

Buyer: LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION  
Current stage: Planning  
OCID: ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42

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## Summary

The Lincolnshire Partnership NHS Foundation Trust is currently in the planning stage of a procurement process for a cloud-based contact centre system, titled "Cloud Contact Centre." This initiative falls under the IT services industry category with a budget of £60,000. The planned contract period runs from 12 August 2021 to 31 August 2025, with the Trust looking to confirm requirements by 1 November 2021. The procurement is taking place in Lincoln, East Midlands, United Kingdom.

This tender presents substantial growth opportunities for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those offering cloud solutions and telecommunications. Businesses well-suited to compete for this contract would benefit from capabilities in software development, system integration, and providing robust customer support solutions. The Trust's approach indicates potential for collaboration with other local organisations, making this a strategic opportunity for SMEs looking to expand their footprint in the public sector.

## Notice

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9161c225-7aba-4eae-a3be-0dfd03fba183 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2021 |
| Award date | Not specified |
| Contract period | 11 Aug 2021 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION |
| Additional buyers | UNITED LINCOLNSHIRE HOSPITALS NHS TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN5 7JH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Park |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jul 2021 at 13:40 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/9161c225-7aba-4eae-a3be-0dfd03fba183
- 6 Jul 2021 at 13:14 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/9d00b094-d185-4cc8-9124-c43bd4dc0308

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9161c225-7aba-4eae-a3be-0dfd03fba183
  6th July 2021 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9d00b094-d185-4cc8-9124-c43bd4dc0308
  6th July 2021 - Future opportunity notice on Contracts Finder

## Notice URLs

- http://www.ulh.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d04a3c3-d96b-478f-97f0-ea3610ac9f42.json.