---
title: "BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System"
ocid: "ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2024-12-12"
---

# BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f.json)

## Summary

CapitalEsourcing, a purchasing organisation based in London, has completed the procurement process for a new Customer Relationship Management (CRM) system for the Westminster Employment Service (WES). The contract, titled "BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System," falls under the industry-specific software package category (CPV code 48100000). The procurement, characterised by selective tendering through a call-off from a framework agreement, culminated in the awarding stage on 3rd September 2024. The contract, valued at £79,230, spans from 18th November 2024 to 17th November 2027 and seeks to address various service inefficiencies identified by end user feedback.

This tender presents a significant business growth opportunity, particularly for small and medium-sized enterprises (SMEs) specialising in industry-specific software solutions. Companies offering robust and scalable CRM systems that can handle vacancy management, integrate with third-party tools, and provide advanced reporting capabilities would be well-suited to participate in future tenders of this nature. The successful supplier for this tender, Hanlon Computer Systems Ltd, exemplifies the potential for SMEs to secure substantial contracts within the public sector. Furthermore, engaging in such projects allows businesses to refine their products based on practical feedback and foster long-term partnerships with public organisations like the Westminster Employment Service.

## Notice

The Westminster Employment Service (WES) was created in 2017 to address the gaps in the local employment support provision and has continued adapting its' offer to emerging labour needs. The system identified early on to enable WES carry out its responsibilities, the structure of the service has evolved since then. The service is currently divided into two main areas, the Coaching and Jobs & Training. A system is needed to meet the employment coaching and jobs brokerage vision of the service today; this is affecting the viability of services offered. Additionally, end user feedback has highlighted areas of improvement. These include; vacancy management, integration with third party tools, jobs to skill matching, ability to run specific reports, lack of scalability and cluttered user interface. There is the need for the customer relationship management (CRM) platform to meet majority of the service's current responsibilities and offerings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07b41d7f-359d-4f00-a286-c78c6d4d96b9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2024 |
| Submission deadline | 23 Aug 2024 |
| Future notice date | Not specified |
| Award date | 2 Sep 2024 |
| Contract period | 18 Nov 2024 - 17 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £79,230 |
| Lots value | Not specified |
| Awards value | £79,230 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HANLON COMPUTER SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 12 Dec 2024 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07b41d7f-359d-4f00-a286-c78c6d4d96b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07b41d7f-359d-4f00-a286-c78c6d4d96b9
  12th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f.json.