---
title: "WHC - Campus West CRM Ticketing System"
ocid: "ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WELWYN HATFIELD BOROUGH COUNCIL"
published: "2023-11-13"
---

# WHC - Campus West CRM Ticketing System

Buyer: WELWYN HATFIELD BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789

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## Summary

The Welwyn Hatfield Borough Council is seeking a ticketing CRM solution for their Campus West facility in Welwyn Garden City. The procurement process is currently in the tender stage. The contract value is £100,000, with a minimum value of £60,000. The deadline for tender submissions is 15th December 2023. The contract period is from 1st July 2024 to 30th June 2027. The procurement falls under the services category, specifically event services, software supply services, IT software package, and communication and multimedia software package.

This opportunity presents a chance for experienced suppliers to provide innovative ticketing CRM solutions for a vibrant entertainment and leisure venue. Businesses in the software and event services industries would find this tender suitable for growth. The Welwyn Hatfield Borough Council, known for its active engagement with the community, offers a commercial opportunity to enhance the customer experience at Campus West through a modern ticketing system. Interested suppliers should consider the unique requirements of this multi-purpose venue and demonstrate their ability to meet the Council's needs for efficient service delivery.

## Notice

Campus West is a unique entertainment and leisure facility in Welwyn Garden City, owned and managed by Welwyn Hatfield Borough Council (the Council). It offers a three-screen independent cinema which accounts for the venue's bulk of its income - with the Event Cinema offering contributing a significant proportion. The screens also double as spaces for private hire and conferencing activities, while its largest space is a flexible cinema/theatre which every year play host to its hugely popular in-house produced panto. Campus West also houses a soft play centre as well as the only purpose-built roller-skating rink in Hertfordshire. This multi-purpose space, well known as Roller City, is used weekly for Keep Fit, Line Dancing and Zumba classes. To complete this rich mix of diverse and fun filled activities and services, the venue runs a cafe which caters and provides food and beverage for all ages. 50 years after it opened its doors, pre-pandemic, it sold more than PS2.4 million tickets to half a million visitors annually. Campus West which is Council-owned and operated, but functions as a commercial organisation, has nurtured an active Zebra discount membership scheme with over 14,000 members actively engaging in its services. Marketing mailouts promoting Campus West and its upcoming activities are sent weekly to about 37,000 customers who have agreed to receive such emails. And with a Net Promoter Score south of 90, over 80% of Campus West users continue to affirm that this unique venue is value for money. Along with Campus West, our present Ticketing CRM solution is deployed in two sister venues: The Watermill at Mill Green Museum and The Hive. Under one single database system with separate and restricted setup, the system is used for day-to-day ticketing, merchandise and food and beverage operations across the board. The Council is seeking a suitably experienced supplier to provide a ticketing CRM solution. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d043761-0637-42f9-8a73-dd96f5d06584 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2023 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELWYN HATFIELD BOROUGH COUNCIL |
| Locality | HERTS |
| Post town | St Albans |
| Postcode | AL8 6AE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48500000 - Communication and multimedia software package
- 48517000 - IT software package
- 72268000 - Software supply services
- 79952000 - Event services

## Release History

- 13 Nov 2023 at 09:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7d043761-0637-42f9-8a73-dd96f5d06584

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d043761-0637-42f9-8a73-dd96f5d06584
  13th November 2023 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d1c214e-5b46-44c5-80f7-01acc8859789.json.