---
title: "Customer Relationship Management Platform Licences"
ocid: "ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2026-02-27"
---

# Customer Relationship Management Platform Licences

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89

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## Summary

UK Research and Innovation (UKRI) has successfully awarded a contract for Customer Relationship Management platform licences to XMA Limited, a large-scale supplier, through selective procurement. This call-off contract was sourced via a further competition under the CCS framework RM6098 Technology Products & Associated Services 2, specifically categorised under Software package and information systems. The procurement process, managed by UK Shared Business Services Limited located in Swindon, England, was completed with the tender period ending on 12 February 2026, and the contract commencing on 19 February 2026, to run until 18 February 2028. The total contract value amounts to £992,699.56, with the award notice published on 27 February 2026, marking the completion of the award stage.

This contract offers businesses involved in software packages and information systems a chance to enhance their portfolios by delivering CRM solutions. Opportunities are particularly ripe for small and medium-sized enterprises (SMEs), as the tender is deemed suitable for such entities. Businesses with expertise in CRM platforms may explore similar procurement pathways through framework agreements as leveraged in this contract, promoting their growth in the public sector market. This specific call-off demonstrates the value of aligning offers with government frameworks to secure sizeable engagements, a move that can significantly bolster business expansion and visibility.

## Notice

***Please note this is an award notice, not a call for competition*** UK Research and Innovation (UKRI) had a requirement for the supply of Customer Relationship Management platform licences. This call-off contract has been sourced via a further competition under the CCS framework RM6098 Technology Products & Associated Services 2.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ce2afdc-d52c-43c9-ab3c-126203f67fd4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 12 Feb 2026 |
| Future notice date | Not specified |
| Award date | 17 Feb 2026 |
| Contract period | 19 Feb 2026 - 18 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £992,699 |
| Lots value | Not specified |
| Awards value | £992,699 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Feb 2026 at 18:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6ce2afdc-d52c-43c9-ab3c-126203f67fd4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ce2afdc-d52c-43c9-ab3c-126203f67fd4
  27th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d2d3238-e0b4-452b-a586-d10baf9c6c89.json.