--- title: "GB-Walsall: Escalated IT Support" ocid: "ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "E ACT" published: "2019-02-13" --- # GB-Walsall: Escalated IT Support Buyer: E ACT Current stage: Tender OCID: ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9.json) ## Summary The procurement process is being led by E-ACT, a Multi-Academy Trust located in London, seeking escalated IT support services for its academies in the Midlands region. The contract is titled "GB-Walsall: Escalated IT Support" and falls under the industry category of technical computer support services. This open tender is currently in the planning stage, with a submission deadline set for 1st March 2019. The contract, which has an estimated value of £500,000, is scheduled to commence on 1st September 2019 and will last for two years, with a potential one-year extension. This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in IT support and services. Businesses capable of providing escalated support, ICT installation, and ad-hoc technical services may find this contract particularly suited to their offerings. The scope of work includes providing services across multiple academies, thus allowing SMEs to establish a strong presence within the educational sector, expand their client base, and enhance their service portfolios through additional ad-hoc requests. ## Notice E-ACT are a successful and growing Multi-Academy Trust. This procurement is to provide an escalated support service for its Midlands region academies along with a range of other ad-hoc services. The contract is for 2 years with an option, at the Trusts discretion, of a further 1 year. The services and Academies are detailed below. The objective of the evaluation of details submitted in this document is to enable E-ACT to assess your company and our ability to do business with such an organisation based on our requirements to provide; *An Escalated Support Service; *An ICT installation service at Merritts Brook Academy following completion of a new build in September 2020; *An Ad-hoc ICT installation service across Academy estate as necessary; *An Ad-hoc on site resourcing service where necessary; *An Add-hoc technical and user training service. The Contract will run for a period of 2 years from September 1st 2019. The following academies are included in the service: Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/929403de-f359-4eea-86ce-70082ac6b2f7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2019 | | Submission deadline | 1 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2019 - 31 Aug 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | E ACT | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 3ER | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72611000 - Technical computer support services ## Release History - 13 Feb 2019 at 16:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/929403de-f359-4eea-86ce-70082ac6b2f7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/929403de-f359-4eea-86ce-70082ac6b2f7 13th February 2019 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Walsall:-Escalated-IT-Support/2Q6X483762 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d35b664-795b-45d2-bc85-5221c24d5da9.json.