---
title: "Longhurst Out of Hours Call Centre"
ocid: "ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ECHELON CONSULTANCY LTD"
published: "2022-02-14"
---

# Longhurst Out of Hours Call Centre

Buyer: ECHELON CONSULTANCY LTD  
Current stage: Tender  
OCID: ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75)  
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## Summary

The Longhurst Group, represented by Echelon Consultancy Ltd, is currently inviting tenders for the "Longhurst Out of Hours Call Centre" project. This open procurement process is in the active tender stage and will conclude on 16 March 2022. The project falls within the services industry, specifically in telephone-answering and call centre services, with a significant contract value estimated at £650,000 over a five-year term, starting from 27 June 2022 through to 26 June 2027. This opportunity is particularly relevant for businesses capable of providing efficient and reliable call handling services, with a delivery area that includes the entire United Kingdom and beyond.

This tender represents a valuable opportunity for SMEs specialising in telecommunications and customer service, especially those with experience in managing out-of-hours operations. Given the long-term the nature of the contract, businesses equipped with scalable resources and a robust operational framework would be particularly well-suited to compete for this contract. Successful bidders will not only secure a substantial income stream but also enhance their reputation through association with a reputable organisation like the Longhurst Group.

## Notice

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c45c12af-c42f-4c98-8f27-499c88708481 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Jun 2022 - 26 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ECHELON CONSULTANCY LTD |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 14 Feb 2022 at 14:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c45c12af-c42f-4c98-8f27-499c88708481

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c45c12af-c42f-4c98-8f27-499c88708481
  14th February 2022 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42593&B=ECHELON
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d41a857-85f6-406a-97cb-b39e8ebacb75.json.