--- title: "1 year Citrix Support Renewal - Sandwell MBC (ORG ID 37401900)" ocid: "ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-11-26" --- # 1 year Citrix Support Renewal - Sandwell MBC (ORG ID 37401900) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8.json) ## Summary Sandwell Metropolitan Borough Council is inviting quotations for a one-year renewal of its Citrix support and maintenance agreement. This tender, classified under computer support services (CPV 72610000), covers the period from 22nd December 2024 to 21st December 2025. Prospective suppliers must ensure that their proposal includes direct Citrix support, as any deviation will result in rejection. The procurement process is at the tender stage, with submissions due by 2nd December 2024. This open procedure allows for a competitive process to select a supplier capable of meeting the stringent requirements set by the council. The service location is in the West Midlands, with postal code B69 3DB. This tender offers a significant opportunity for businesses specialising in ICT support services, particularly those with experience in providing comprehensive Citrix support. It is ideally suited for established companies that can guarantee the existing service levels and maintain direct support from Citrix. Successful bidders will have the chance to establish a working relationship with a municipal government body, potentially leading to future contracts. Whether your business is expanding its government contracts portfolio or aiming to secure a foothold in ICT services provision, this tender represents a valuable growth opportunity. ## Notice ICT Services of Sandwell Metropolitan Borough Council wishes to renew the CITRIX support and maintenance agreement listed below. This agreement is due to expire on the 21st December 2024. To maintain service provision, ICT Services are now inviting resellers and agents to submit a 1YR renewal quotation for period 22.12.2024 to 21.12.2025. Renewal details for cover period 22.12.2024 to 21.12.2025 ? Our CITRIX organisation id is ORG ID 37401900 Please quote for: ? Citrix Universal Hybrid Multi-Cloud x 1000 Key points to take into consideration when completing the tender response. o It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full for the ORG ID listed above. ? Any proposals not utilising direct CITRIX support will be rejected. Q. Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO] Additional information: ? Any proposals not utilising direct CITRIX support will be rejected. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/784dd1a4-186b-4c54-abce-43101fee1b9a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Nov 2024 | | Submission deadline | 2 Dec 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Dec 2024 - 21 Dec 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72610000 - Computer support services ## Release History - 26 Nov 2024 at 13:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/784dd1a4-186b-4c54-abce-43101fee1b9a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/784dd1a4-186b-4c54-abce-43101fee1b9a 26th November 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d463cf3-7386-4257-872b-09444bc250a8.json.