--- title: "Enterprise Service Management Solution for Liverpool John Moores University" ocid: "ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LIVERPOOL JOHN MOORES UNIVERSITY" published: "2023-10-25" --- # Enterprise Service Management Solution for Liverpool John Moores University Buyer: LIVERPOOL JOHN MOORES UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77.json) ## Summary The Liverpool John Moores University is looking to procure an Enterprise Service Management (ESM) solution through an open procedure for managing services to staff, students, and external partners. The deadline for submitting the RFI return is 12 NOON on Friday 17th November 2023. The contract period is set to start on 1st February 2024 and end on 1st February 2025. The procurement falls under the services category with a main classification of "Enterprise resource planning software package". The University is based in Hatton Garden, Liverpool, with the procurement process currently in the active stage. This tender presents an opportunity for businesses providing Enterprise resource planning software and development services to participate. Companies offering cloud-based ESM solutions, workflow automation, chat interface development, and configuration management services could find this tender well-suited for growth. The procurement method is an open procedure below threshold, aiming to enhance service management practices across all University service areas. The University is keen on modern, flexible, and brandable solutions accessible across various devices, making it an attractive opportunity for tech-savvy businesses. ## Notice The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations such as the local council and other government or higher education authorities. We want to expand existing good practice in service management from IT Services to reach across all service areas, resulting in a consistent and easy to access support experience for all services. A licensing model that easily accommodates changes in the 'analyst' population such as expansion into further areas of the university and frequent staffing changes, without onerous administration or frequent changes to cost or contract, is therefore essential. Easy to configure workflows, forms and a modern flexible and brandable self-service interface are essential, to bring together multiple support teams in a single portal, that works easily on all common fixed and mobile device platforms. We want to digitize and automate as many common processes as possible, integrating with other key systems, including but not limited to Microsoft Teams, Microsoft SCCM/Endpoint Manager, Microsoft Azure AD and our inhouse Identify management solution, though we may also wish to integrate with our Oracle E-Business Suite and PeopleSoft Campus Solutions in future as we develop capability. We are keen to introduce chat as a channel to log tickets and communicate with our customers about work in progress, so the solution must have a chat interface and chatbot capability, ideally with the option to present as a channel or app within Microsoft Teams. We also want to manage our extensive infrastructure estate in a comprehensive configuration management database (CMDB) linked to our existing discovery tools. Additional information: Please submit your RFI return before 12 NOON on Friday 17th November 2023 Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d4318f23-c385-40fa-9f98-45eb948b5689 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2023 | | Submission deadline | 17 Nov 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2024 - 1 Feb 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LIVERPOOL JOHN MOORES UNIVERSITY | | Locality | MERSEYSIDE | | Post town | Liverpool | | Postcode | L3 2AJ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48451000 - Enterprise resource planning software package - 72212451 - Enterprise resource planning software development services ## Release History - 25 Oct 2023 at 09:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d4318f23-c385-40fa-9f98-45eb948b5689 - 25 Oct 2023 at 09:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d4318f23-c385-40fa-9f98-45eb948b5689 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d4318f23-c385-40fa-9f98-45eb948b5689 25th October 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/ljmu/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.ljmu.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77.json.