---
title: "Microsoft Applications & Services"
ocid: "ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-04-23"
---

# Microsoft Applications & Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2.json)

## Summary

The Department for Work and Pensions (DWP) is seeking a partner for the "Microsoft Applications & Services" project, classified under information technology services. This procurement process is currently in the award stage, with the contract having been awarded to Symity Ltd on 26 March 2021. The contract is valued at £480,000 and is set to commence on 1 April 2021, concluding on 31 March 2023. The tender period ended on 5 March 2021, and the services will be provided across various locations, including the United Kingdom and British Overseas Territories, with a focus on supporting live Microsoft applications and enhancing productivity through technological integration.

This tender presents valuable opportunities for small and medium-sized enterprises (SMEs) specialising in IT services and digital solutions. Businesses that excel in providing live support, incident management, and customisation of Microsoft applications would be particularly well-suited to compete for similar contracts. In addition, those with experience in delivering transformative solutions tailored to enhance user experience within corporate environments may find this procurement process aligns with their service offerings, enabling them to engage in significant public sector projects.

## Notice

DWP Digital Planning Performance and Delivery People Services requires a partner to work with them as a "Trusted Advisor" by providing industry leading SME and technical guidance to deliver insight and products. This will enable support for Microsoft Applications already in Live deployment in DWP, the Desk Booking Tool, as well enabling exploitation of Microsoft Apps and Services to deliver Digital solutions for DPPD People Services portfolio. The Live support and iterative enhancement of the Desk Booking Tool through 2021/ 2022 is required. There is also the need for Services on a Call-Off basis to assist DPPD People Services to transition our portfolio of products to Microsoft Applications and Services and help adopt new ways of working and improve productivity. High level requirements include: Continued Service Support/ Incident Management of DWP Desk Booking Tool, a Live Application to capture COVID Desk information in Corporate Centres; Iterative development of User Features required to enhance the User experience of the Desk Booking Tool.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/908e961a-1914-42c5-94ea-d5d1a9defe74 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2021 |
| Submission deadline | 5 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £480,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYMITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 23 Apr 2021 at 12:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/908e961a-1914-42c5-94ea-d5d1a9defe74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/908e961a-1914-42c5-94ea-d5d1a9defe74
  23rd April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/64d3bec8-95ef-4bf7-a9c0-20cd5174ecbd
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d7853cd-726a-4d85-bf94-7edab6ab4ed2.json.