---
title: "Livechat Software"
ocid: "ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK CONSTABULARY"
published: "2024-03-27"
---

# Livechat Software

Buyer: NORFOLK CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a.json)

## Summary

The Norfolk Constabulary has awarded a contract for Livechat Software via G Cloud 13, with a total value of 121,861.62 GBP. The procurement method used was selective, calling off from a framework agreement. The contract period starts on April 1, 2024, and ends on March 31, 2027. The procurement stage is in the award phase, with the contract awarded on February 26, 2024. The buying organisation is the Norfolk Constabulary, located in Wymondham, East of England, United Kingdom.

This tender for Livechat Software provides an opportunity for businesses specializing in communication software packages. Companies adept at providing technology solutions for law enforcement or public sector organizations would be well-suited to compete. The contract's value and duration make it an attractive opportunity for firms seeking stable revenue streams over the next few years. Businesses interested in supplying software services to law enforcement agencies in the East of England region can find growth potential in bidding for this contract.

## Notice

Livechat for Norfolk & Suffolk Constabularies procured via G Cloud 13.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bb33b5f-7968-4dd8-9365-22f4e765e6f5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2024 |
| Submission deadline | 1 Feb 2024 |
| Future notice date | Not specified |
| Award date | 26 Feb 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £121,861 |
| Lots value | Not specified |
| Awards value | £121,861 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK CONSTABULARY |
| Locality | WYMONDHAM |
| Post town | Norwich |
| Postcode | NR18 0WW |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | South Wymondham |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 27 Mar 2024 at 11:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7bb33b5f-7968-4dd8-9365-22f4e765e6f5
- 27 Mar 2024 at 11:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ba5dedd7-f50d-42a0-90c8-71053303a327

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bb33b5f-7968-4dd8-9365-22f4e765e6f5
  27th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ba5dedd7-f50d-42a0-90c8-71053303a327
  27th March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d78f4f9-ef8a-47bd-8b3b-e5ba193e7b5a.json.