--- title: "SpBC Contract for contact centre telephony solution" ocid: "ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SE SHARED SERVICES" published: "2019-08-21" --- # SpBC Contract for contact centre telephony solution Buyer: SE SHARED SERVICES Current stage: Tender OCID: ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750.json) ## Summary Spelthorne Borough Council is currently seeking suppliers for a contact centre telephony solution, with the tender titled "SpBC Contract for contact centre telephony solution." This procurement falls under the services category and is classified under CPV codes related to telephone switchboards and equipment. The tender is at the 'Tender' stage and submissions are due by 13 September 2019. The awarded contract is expected to commence on 28 October 2019 and will run for a duration of four years, concluding on 28 October 2023. The procurement method is open, allowing participation from eligible suppliers across various locations, including the UK and overseas territories. This tender presents a valuable opportunity for businesses in the telecommunications sector, especially those specialising in contact centre solutions, telephone equipment, and related services. Providers that are equipped to deliver innovative telephony systems and show expertise in customer service technology will be well-placed to compete. Given that small and medium-sized enterprises are encouraged to apply, this could pave the way for SMEs to expand their market reach by delivering services to a public sector client. ## Notice Spelthorne Borough Council are currently out to tender for the provision of a contact centre telephony solution. Suppliers that would like to take part in this tender process are invited to 'Express Interest' upon which they will be give access to the full tender documentation through this e-tendering system. When the tender documents have been made available involved suppliers will receive notification via email and the tender documents can be accessed from the 'My Tenders' area of this website and selecting the 'View Details' button of this project. The deadline for the return of submissions is the 13 September 2019. Please allow sufficient time to make your return as late submissions will not be permitted. Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Aug 2019 | | Submission deadline | 27 Sep 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Oct 2019 - 28 Oct 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £160,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE SHARED SERVICES | | Locality | SURREY | | Post town | Twickenham | | Postcode | TW18 1XB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Spelthorne | | Electoral ward | Staines | | Westminster constituency | Spelthorne | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32429000 - Telephone network equipment - 32543000 - Telephone switchboards - 32550000 - Telephone equipment - 32551000 - Telephone cables and associated equipment ## Release History - 21 Aug 2019 at 15:42 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257 - 12 Aug 2019 at 15:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257 - 12 Aug 2019 at 14:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ae4081ca-032e-47e9-9171-a7577491a257 21st August 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sesharedservices/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://www.spelthorne.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0d90652a-ef64-4efd-8db0-931df1a53750.json.