---
title: "Bespoke Customer Service Training - AWARD"
ocid: "ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2024-04-12"
---

# Bespoke Customer Service Training - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79

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## Summary

The Sandwell Metropolitan Borough Council has awarded a contract for the delivery of bespoke customer service training with an estimated budget of £90,000. The contract period will be for 1 year, starting in April 2024. The training programme aims to target officers delivering front-line services to a diverse range of citizens in Sandwell. The procurement method was an open procedure, and the tender deadline was on February 16, 2024.

This tender for customer service training provides an opportunity for business growth for consultancy firms specialising in development consultancy and business management services. Small and medium-sized enterprises (SMEs) are particularly suitable to compete for this contract. Businesses interested in providing face-to-face training sessions and developing eLearning courses within the West Midlands can consider bidding for this contract with the Sandwell Metropolitan Borough Council.

## Notice

The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is PS90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93b08432-5be1-4e0f-baac-669a3a2a8f4f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2024 |
| Submission deadline | 16 Feb 2024 |
| Future notice date | Not specified |
| Award date | 11 Apr 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHAPEL FIELDS ASSOCIATES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73220000 - Development consultancy services
- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services

## Release History

- 12 Apr 2024 at 10:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93b08432-5be1-4e0f-baac-669a3a2a8f4f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/93b08432-5be1-4e0f-baac-669a3a2a8f4f
  12th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0da142d9-bc13-496a-b2a3-ed9b58abdf79.json.