---
title: "CPU 5430 IT Service Desk Software - Hornbill"
ocid: "ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2025-09-23"
---

# CPU 5430 IT Service Desk Software - Hornbill

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0

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## Summary

Nottingham City Council has completed a procurement process for the renewal of its IT Helpdesk Software, titled "CPU 5430 IT Service Desk Software - Hornbill". The procurement falls under the Software package and information systems category, with a specific focus on services. The contract was awarded through a selective procurement method, specifically a call-off from a framework agreement under G-Cloud 14. The contract period spans from 1st August 2025 to 31st July 2029, and it is valued at £344,920. The procurement's award was announced on 23rd September 2025, with the supplier CDW Ltd. based in London. The geographical area of service delivery covers the East Midlands in the United Kingdom.

This procurement offers significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs), as demonstrated by the selection of CDW Ltd. as the supplier. Companies specialising in software packages and information systems are well-suited to compete in similar tenders. Given the framework agreement call-off method, businesses already part of such frameworks stand a better chance to secure contracts. The long contract period of four years provides sustained revenue potential, making it an attractive opportunity for firms aiming to expand their market presence in the public sector IT services domain.

## Notice

Renewal of the IT Helpdesk Software. Framework Agreement Call-Off Contract for the G-Cloud 14 (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/877d6e5d-42bc-49c7-a34f-0f5701a7729d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2025 |
| Submission deadline | 4 Jul 2025 |
| Future notice date | Not specified |
| Award date | 3 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £344,920 |
| Lots value | Not specified |
| Awards value | £344,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Sep 2025 at 09:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/877d6e5d-42bc-49c7-a34f-0f5701a7729d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/877d6e5d-42bc-49c7-a34f-0f5701a7729d
  23rd September 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamcity.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0db41d79-e0da-46dd-96ab-0d42fe3f68a0.json.