---
title: "Casework Assistance services"
ocid: "ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSING OMBUDSMAN"
published: "2020-07-06"
---

# Casework Assistance services

Buyer: HOUSING OMBUDSMAN  
Current stage: Tender  
OCID: ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45.json)

## Summary

The Housing Ombudsman is currently carrying out a procurement process for Casework Assistance services, focusing on administrative services for business operations. With a total estimated value of £850,000, the procurement is structured as an open procedure and is in the Tender stage. Interested parties must submit their bids by 11 August 2020, while the contract period is slated to commence on 14 September 2020 and continue through to 30 September 2022. The services will be required across various delivery locations including the United Kingdom and other territories.

This tender offers valuable opportunities for businesses skilled in dispute resolution and investigative services, particularly those with experience working with ombudsman or regulatory services. Small and medium enterprises (SMEs) are encouraged to participate, as this tender is marked as suitable for them. Companies capable of reviewing housing complaint case materials and delivering impartial determinations will find this opportunity particularly relevant for growth and development in the public service sector.

## Notice

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case. The expected output per month from 01 November 2020 to 30 June 2021 is approximately 75 case completed per month

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06bf7dc7-4946-40dc-baa3-5a8a29af1f1c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2020 |
| Submission deadline | 11 Aug 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Sep 2020 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 6 Jul 2020 at 12:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/06bf7dc7-4946-40dc-baa3-5a8a29af1f1c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06bf7dc7-4946-40dc-baa3-5a8a29af1f1c
  6th July 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Administrative-services-for-business-operations./B89EY6N85T
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45.json.