---
title: "Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight"
ocid: "ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL SAVINGS & INVESTMENTS"
published: "2017-09-08"
---

# Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight

Buyer: NATIONAL SAVINGS & INVESTMENTS  
Current stage: Award  
OCID: ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7.json)

## Summary

The National Savings & Investments (NS&I) is seeking to provide Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight. This procurement, which has already reached the award stage, was opened through an open procedure, with a total estimated value of £250,000. The contract period runs from 6 September 2017 to 5 September 2018, with the tender period having ended on 31 July 2017. Services will be delivered in London, UK, and are crucial for running strategic customer satisfaction surveys and providing insights into customer experiences.

This tender presents significant opportunities for businesses specialising in market research services, particularly small and medium-sized enterprises (SMEs) capable of delivering high-quality customer satisfaction research. Companies with expertise in quantitative research methodologies and those which can offer strategic insights into customer experience would be particularly well-suited to compete for this contract. Engaging with NS&I could enable businesses to expand their portfolio and enhance their reputation in the public sector.

## Notice

NS&I wished to establish an agreement with a service provider to provide ad hoc Quantitative Market Research Services specialising in customer satisfaction/experience surveying and insight. This opportunity has now been awarded. Additional information: The contract value shown is an estimated value of the expected value of the services to be called off from the supplier over the contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92124ca1-241d-4962-a8f0-1d45abc397ba |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2017 |
| Submission deadline | 31 Jul 2017 |
| Future notice date | Not specified |
| Award date | 16 Aug 2017 |
| Contract period | 5 Sep 2017 - 6 Sep 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL SAVINGS & INVESTMENTS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DISCOVERY RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79342311 - Customer satisfaction survey

## Release History

- 8 Sep 2017 at 15:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92124ca1-241d-4962-a8f0-1d45abc397ba
- 4 Jul 2017 at 13:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a52208db-132b-40b1-84de-f931a061f94b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92124ca1-241d-4962-a8f0-1d45abc397ba
  8th September 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a52208db-132b-40b1-84de-f931a061f94b
  4th July 2017 - Opportunity notice on Contracts Finder
- https://nsandi.eu-supply.com/login.asp?B=NSANDI
  NS&I e-Sourcing portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0de2e1db-7c22-4707-88ce-6e54595f18c7.json.