---
title: "Tenant Satisfaction Survey"
ocid: "ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHARNWOOD BOROUGH COUNCIL"
published: "2018-07-24"
---

# Tenant Satisfaction Survey

Buyer: CHARNWOOD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398.json)

## Summary

Charnwood Borough Council is seeking quotations for a Tenant Satisfaction Survey aimed at assessing tenant satisfaction with their housing management and repairs services. This tender, classified under research consultancy services (CPV code: 73210000), has a procurement method of open procedure (below threshold). The last day to request relevant documents was 1st June 2018, and quotations were due by 12 Noon on 7th June 2018. The contract period commenced on 28th June 2018 and concludes on 6th November 2018, with the contract valued at £16,000.

This opportunity could facilitate significant growth for businesses specialising in research consultancy services, particularly those with experience in tenant surveys and housing sector analysis. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete for this contract, as the buying organisation expresses interest in partnering with those sectors. Engaging in this process allows firms to expand their portfolio while contributing valuable insights to the Council’s tenant satisfaction initiatives.

## Notice

Quotations are invited for carrying out a satisfaction survey of Council tenants to find out satisfaction levels with regards to the housing management and repairs service. The Council's detailed requirements are defined in the Specification of the RFQ document available upon request. Charnwood Borough Council owns 5,610 dwellings, 364 of which are occupied sheltered housing dwellings. The Council wishes to carry out a tenants' satisfaction survey to track changes since the last STAR survey of 2015. The last date for request of documents is the 1st June 2018, with Quotations to be returned on the 7th June 2018 - 12 Noon.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab68fc6a-85e0-4aea-85ef-218696613f29 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2018 |
| Submission deadline | 7 Jun 2018 |
| Future notice date | Not specified |
| Award date | 27 Jun 2018 |
| Contract period | 28 Jun 2018 - 6 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000 |
| Lots value | Not specified |
| Awards value | £13,320 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHARNWOOD BOROUGH COUNCIL |
| Locality | LOUGHBOROUGH |
| Post town | Leicester |
| Postcode | LE11 2TN |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Charnwood |
| Electoral ward | Loughborough Southfields |
| Westminster constituency | Loughborough |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 24 Jul 2018 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab68fc6a-85e0-4aea-85ef-218696613f29
- 11 May 2018 at 14:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/01d67086-0d4e-4c9a-bc35-bcb28f4bfd68
- 11 May 2018 at 13:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/01d67086-0d4e-4c9a-bc35-bcb28f4bfd68

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab68fc6a-85e0-4aea-85ef-218696613f29
  24th July 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/01d67086-0d4e-4c9a-bc35-bcb28f4bfd68
  11th May 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0df31f35-0352-4730-9a84-475329f5d398.json.