--- title: "Customer Service Advisor DB150421" ocid: "ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2021-04-15" --- # Customer Service Advisor DB150421 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98.json) ## Summary The Sandwell Metropolitan Borough Council is seeking tenders for the position of Customer Service Advisor, located in Oldbury, West Midlands. This procurement falls under the industry category of recruitment services, and the contract is expected to commence on 26th April 2021, lasting until 25th July 2021. The tender process is currently at the planning stage, with a closing date for submission of quotations set for 20th April 2021 at 10:00 am. Providers should note that the procurement method is an open procedure, designed to encourage participation from a wide range of suppliers. This tender presents an excellent opportunity for businesses specialising in recruitment services, particularly agencies with experience in providing customer service personnel. Companies with a strong track record in managing call centres and customer interactions would be particularly well-suited to meet the Council's requirement for flexibility and quality customer service. Engaging in this contract could facilitate growth through the establishment of a relationship with a local authority, potentially leading to further opportunities within the public sector. ## Notice Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will help the people of Sandwell access the services we deliver. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 20th April 2021 at 10:00am Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Tuesday 20th April 2021 at 10:00am Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66d7097a-7221-4e1e-8421-40e8455e4908 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Apr 2021 | | Submission deadline | 20 Apr 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 26 Apr 2021 - 25 Jul 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,808 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services - 79635000 - Assessment centre services for recruitment ## Release History - 15 Apr 2021 at 14:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/66d7097a-7221-4e1e-8421-40e8455e4908 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/66d7097a-7221-4e1e-8421-40e8455e4908 15th April 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98.json.