---
title: "ServiceNow Support and Development Managed Services 2022/24"
ocid: "ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-04-27"
---

# ServiceNow Support and Development Managed Services 2022/24

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820.json)

## Summary

The Home Office is seeking managed services for the provision of ServiceNow Support and Development as part of the ESMCP Programme. This procurement falls under the 'services' category, specifically focusing on software maintenance and repair services (CPV code: 72267000) and software development services (CPV code: 72262000). The procurement process was conducted through a selective method, concluding the tender period on 10th January 2022, with the contract awarded on 1st April 2022, running until 31st March 2024. The total contract value is £2,000,000, with a minimum value of £1,000,000, and the services are expected to be delivered at various locations, including the UK and British Overseas Territories.

This tender presents significant opportunities for IT service providers, particularly those specialising in managed services, software development, and system maintenance. Businesses with expertise in ServiceNow and similar platforms will find this an ideal competition to expand their portfolio. As this contract is significant in scale, larger firms with established capabilities in handling such projects will be well-positioned to bid, though innovators and niche providers might also leverage their specialised skills to stand out.

## Notice

ServiceNow Managed services provision required for the ESMCP Programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/621065dc-5e8b-4941-974b-c46c01875bc3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2022 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £1,071,322 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUJITSU SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72262000 - Software development services
- 72267000 - Software maintenance and repair services

## Release History

- 27 Apr 2022 at 10:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/621065dc-5e8b-4941-974b-c46c01875bc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/621065dc-5e8b-4941-974b-c46c01875bc3
  27th April 2022 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R5zw/YopxG9mJuYeZyWPSyT1iWaTrLdiZFXH1kWT3jRG0DbM
  G-Cloud-12-Call-Off-Contract-ESN v16 - Signed_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e25ee9a-1a0e-4dad-a076-acb61e7cb820.json.