---
title: "T0533 Connecting the country: Future customer levels of service"
ocid: "ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-02-19"
---

# T0533 Connecting the country: Future customer levels of service

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0.json)

## Summary

National Highways has awarded a contract for the "T0533 Connecting the country: Future customer levels of service" tender. The contract falls under the services category and is valued at £249,817.73. The procurement method used was selective, with a tender period ending on 16th January 2024 and a contract period starting on 6th February 2024 and ending on 31st March 2025. The buying organisation, National Highways, is located in Birmingham, England. The tender is already in the award stage.

This contract opportunity for the development consultancy services of the Connecting the Country programme can be attractive to businesses looking to work on innovative infrastructure projects. Small and medium-sized enterprises (SMEs) are well-suited to participate due to the suitability preference indicated. Businesses with expertise in route strategies and transformation projects in the transportation sector could strategically compete for this opportunity. The contract's focus on enhancing service levels on the Strategic Road Network can drive growth for businesses providing high-quality consultancy services.

## Notice

The overall objectives of the Connecting the Country (CTC): Future Customer Levels of Service (LOS) programme is to develop the thinking and detail behind the concept introduced within CTC published in May 2023. The LOS programme is aiming to provide exceptional service and meet customer expectations regardless of where they are travelling on the SRN while recognising that customers have different needs on different parts of the network. The LOS programme aims to set out and test Levels of Service for the SRN. LOS are expected to be based on 6 of the 9 CTC Focus Areas. The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives. The LOS concept needs to be socialised with Subject Matter Experts as part of our CTC Steering Group and pilot corridors to be tested. The programme will culminate in a delivery and implementation plan of proposed LOS on the SRN working with the National Highways' Transformation team and approved at Exec level.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c109de20-377d-4818-8224-a751717a45bb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2024 |
| Submission deadline | 16 Jan 2024 |
| Future notice date | Not specified |
| Award date | 7 Feb 2024 |
| Contract period | 6 Feb 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,817 |
| Lots value | Not specified |
| Awards value | £249,817 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OVE ARUP & PARTNERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73220000 - Development consultancy services

## Release History

- 19 Feb 2024 at 11:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c109de20-377d-4818-8224-a751717a45bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c109de20-377d-4818-8224-a751717a45bb
  19th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/882520a4-542c-42aa-a835-34c35309aca0
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0.json.