---
title: "CCaaS implementation services"
ocid: "ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INCOMMUNITIES LIMITED"
published: "2026-05-28"
---

# CCaaS implementation services

Buyer: INCOMMUNITIES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473.json)

## Summary

The procurement process for the contract titled "CCaaS implementation services" has been completed. The buyer, INCOMMUNITIES LIMITED, based in England, was seeking services related to a Contact-Centre-as-a-Service platform, specifically Amazon Connect, under the industry category of computer-related professional services. The selective procurement process was conducted as a call-off from a framework agreement, culminating in an award to Alscient Limited. The contract, worth £300,000, commenced on 1st April 2026 and will run until 31st March 2029. Key locations involved include Shipley, BD17 7BN, with the procurement stage currently at the "award" phase as of 28th May 2026.

This tender presents significant business growth opportunities for companies specialising in advanced telecommunication and IT services, particularly those capable of delivering tailored contact centre solutions such as Amazon Connect. Large enterprises with robust technical expertise and experience in handling public sector needs would be well-suited to engage in similar procurement processes. Such opportunities help businesses expand their portfolio while establishing a stronger presence in the public sector, facilitating long-term growth and stability.

## Notice

The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2026 |
| Submission deadline | 31 Mar 2026 |
| Future notice date | Not specified |
| Award date | 13 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INCOMMUNITIES LIMITED |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7BN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Shipley |
| Westminster constituency | Shipley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALSCIENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 28 May 2026 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c
  28th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473.json.