---
title: "CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES"
ocid: "ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2024-01-18"
---

# CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50

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## Summary

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a contract for a Customer Relationship Management (CRM) System and supporting technologies to Hitachi Solutions Europe Ltd. The contract, procured through the CCS G-Cloud 13 Framework Agreement, has a total value of £3,400,000. The contract will be active for an initial 24-month period, with an option to extend for an additional 12 months. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 2nd November 2023, and the contract period starts on 17th January 2024 and ends on 16th January 2026 in London.

This tender for CRM services presents opportunities for businesses, particularly those in IT services with expertise in consulting, software development, and support. Small and medium-sized enterprises (SMEs) may find this opportunity attractive, given the tender's suitability for SMEs. Companies that have experience in System Integration Services and have the capability to deliver the required services over the contract period are well-suited to compete for this tender. The buyer, capitalEsourcing, plays a key role in this procurement process as the contracting authority for RBKC.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management (CRM) Solution. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557.13. The contract will be established for an initial duration of 24 months (inclusive of a break clause after 3 months), with the option to extend for a further 12 months at RBKC's discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af96e6e4-6e35-4d62-962d-96959116f897 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2024 |
| Submission deadline | 2 Nov 2023 |
| Future notice date | Not specified |
| Award date | 16 Jan 2024 |
| Contract period | 17 Jan 2024 - 16 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,400,000 |
| Lots value | Not specified |
| Awards value | £3,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Jan 2024 at 10:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af96e6e4-6e35-4d62-962d-96959116f897

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af96e6e4-6e35-4d62-962d-96959116f897
  18th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e737f4d-c78f-4b65-b3e0-cdb97b529d50.json.