--- title: "Employee Assistance Programme" ocid: "ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF KENT" published: "2024-08-22" --- # Employee Assistance Programme Buyer: UNIVERSITY OF KENT Current stage: Tender OCID: ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348.json) ## Summary The University of Kent is inviting tenders for its Employee Assistance Programme (EAP) to support the wellbeing and health of its staff. The procurement is categorised under guidance and counselling services (CPV 85312300) with additional classifications in health services. The tender process is currently active and falls under the "Tender" stage with a deadline for submissions set for the 19th of September, 2024. The contract is set to commence on the 27th of January, 2025 and will run for three years until the 26th of January, 2028, with a potential extension of up to two additional years in one-year instalments. This service will be primarily delivered in the South East region of the United Kingdom. This tender represents a significant opportunity for companies specialising in employee wellbeing, counselling, and comprehensive support services to collaborate with a prestigious institution. Firms that can provide confidential, 24/7 access to frontline services, structured counselling, and a broad range of work-life support will find this tender particularly attractive. The programme will cater to approximately 4,000 employees, offering both in-person and remote support. Businesses with robust capabilities in handling both direct and indirect referrals, and those willing to provide promotional and launch planning assistance, will be well-suited for this contract. This procurement is a chance to secure long-term engagement with the University, contributing to the healthier work-life balance of its staff. ## Notice The University of Kent highly values the wellbeing and health of its staff. It chooses to provide an Employee Assistance Programme (EAP) as a major way to show commitment. The EAP is an externally positioned resource, which helps employees with problems that originate both in and outside of the workplace. The University envisages an uptake of approximately 4,000 employees; however, annual usage of the service fluctuates between 9-10%. The University makes no guarantee to spend level. The EAP will provide the following for the cohort of 4,000 employees. * Free, confidential, 24/7 365 days per year access to its frontline services and ad hoc counselling support * Structural face to face/telephone/online counselling as assessed and required; this will be a minimum of at least 6 sessions per individual per year. This counselling will be provided in line with service level agreements as specified in the Technical Questionnaire * Work-Life Information support services in the following areas: * Life Management & Practical Issues Support, e.g. consumer, financial, debt, family support concerns and advice * Legal Support * General Information Services * Online/Portal/website/app information services * Individuals can self-refer directly and the service will take indirect referrals from managers, Human Resources and Occupational Health * Management Support Helpline * Freephone access from UK landlines and, preferably, mobiles, with a separate Freephone or low cost number for calls from outside the UK * Critical Incident Telephone Support for individuals and managers (with on Campus support accessible if deemed required) * Launch Planning Assistance to include Launch Materials and on Campus staff sessions at both Canterbury and Medway campuses. * Promotional webinars and access to bespoke promotional materials throughout the lifetime of the contract. The current contract is due to expire in January 2025 and the University of Kent is retendering the requirement. The contract will commence on the 27/01/2025 and run for a period of 3 years until 26/01/2028. The University reserves the right to extend the contract for a period of 2 years at the end of the original contract period, agreed annually in 12-month instalments, subject to satisfactory performance of the contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab631142-ca8e-4fed-ae64-c198dfa2689b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Aug 2024 | | Submission deadline | 19 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 27 Jan 2025 - 26 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF KENT | | Locality | CANTERBURY, KENT | | Post town | Canterbury | | Postcode | CT2 7NZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ44 East Kent | | Local authority | Canterbury | | Electoral ward | Blean Forest | | Westminster constituency | Canterbury | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85100000 - Health services - 85140000 - Miscellaneous health services - 85147000 - Company health services - 85312300 - Guidance and counselling services ## Release History - 22 Aug 2024 at 14:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ab631142-ca8e-4fed-ae64-c198dfa2689b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ab631142-ca8e-4fed-ae64-c198dfa2689b 22nd August 2024 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=83079&B=UNIVERSITYKENT Please register to EU Supply e-tendering portal to view and download the tender documentation. All questions should be directed through the e-tendering portal. ## Notice URLs - https://www.kent.ac.uk/finance/procurement.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0e9a0f55-2930-49e6-a6f0-97036c9d0348.json.