---
title: "HO Contact Centres"
ocid: "ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-07-06"
---

# HO Contact Centres

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281.json)

## Summary

The Home Office has awarded a contract for Contact Centre Services to BRITISH TELECOMMUNICATIONS LTD. The procurement method used was selective, with a value of £4,900,000 in GBP. The contract period is from 16th June 2023 to 15th June 2026, with the tender period ending on 14th April 2023. The contract was awarded on 15th June 2023.

This opportunity for business growth in the IT services industry involves providing support and consulting services specifically for contact centres. Businesses with expertise in IT services such as software development may find this tender attractive. The contract is with the Home Office located in London, and it presents a chance for eligible suppliers to contribute to the delivery of essential government services.

## Notice

Contact Centre Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e047d8c-ec95-49fd-9fac-cb41c465cdb5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2023 |
| Submission deadline | 14 Apr 2023 |
| Future notice date | Not specified |
| Award date | 14 Jun 2023 |
| Contract period | 15 Jun 2023 - 15 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,900,000 |
| Lots value | Not specified |
| Awards value | £4,900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jul 2023 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e047d8c-ec95-49fd-9fac-cb41c465cdb5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e047d8c-ec95-49fd-9fac-cb41c465cdb5
  6th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7cda562b-724a-4629-a5e9-2892dacb88ad
  Volume 2 - RM3808-Network-Services-2-Further-Competition-Call-Off-Order-Form-ITT20790_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ea43b6b-eccd-4a31-9286-0bb58c995281.json.