---
title: "SC23037 - Passenger Information Portal"
ocid: "ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2024-05-09"
---

# SC23037 - Passenger Information Portal

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc

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## Summary

Kent County Council is implementing a procurement process for a Bus Passenger Information Portal as part of its Bus Service Improvement Plan (BSIP). The portal aims to enhance public transport information in Kent, providing interactive bus maps, real-time schedules, and journey planning tools. The contract, valued at £125,000 GBP and procured through an open procedure, has a tender deadline of January 19, 2024, with a contract period from April 1, 2024, to March 31, 2028.

The procurement opportunity by Kent County Council presents a chance for businesses in transport services and IT consulting to participate. Companies offering software development, internet services, and support are well-suited to compete. The portal's implementation seeks to benefit approximately 1,578,500 residents and visitors in the Kent area, with the potential to boost usage of sustainable transport modes and contribute to patronage recovery in the post-pandemic period.

## Notice

In March 2021, the UK Government publish a new National Bus Strategy setting out a framework for bus service recovery from the Covid-19 pandemic and a vision for future bus service improvements across the UK. The national strategy placed a requirement on all Local Transport Authorities to create a Bus Service Improvement Plan (BSIP). Kent County Council's (the Council) Bus Service Improvement Plan published in October 2021 set out a vision for how the Authority will try to improve bus services in Kent over the coming years. Initiatives proposed to be delivered sit within eight areas: bus priority; highways initiatives; fares and ticketing; BRT and MaaS; network developments; bus stop infrastructure; public transport information; and air quality. Kent County Council are now implementing the initiatives agreed with the Department for Transport utilising the funding made available. As part of the Public Transport Information BSIP project area, Kent County Council are looking to procure and deliver a Bus Passenger Information Portal for the public. This is seeking to provide a one-stop-shop for Kent public transport information, including an interactive bus map with pop up timetables, real time bus and rail departure times and multi-modal journey planning functionality. This is seeking to generate increased usage of public and sustainable modes of transport through improved quality of service information. The Bus Passenger Information Portal would be publicly accessible and free to all users. It would be open for use by the 1,578,500 people who live within the Kent County Council area and those who plan to visit the area from elsewhere. Prior to the pandemic, Kent's bus services reached on average 179,000 journeys on weekdays, 118,000 on Saturdays and 44,000 on Sundays. While there has been a reduction in patronage since the pandemic, the platform will have a large audience of users, with the ambition being that the tool helps contribute towards the patronage recovery. It is noted that during the lifetime of the contract under a separate procurement exercise, Kent County Council is planning to install QR codes across all bus stops within the County to provide real-time bus departures. It is the expectation that the QR codes would provide a direct link to the interactive bus map as procured as part of this contract, and that the Map provider will provide unique URL links to each specific stop which will be incorporated within the QR codes at no additional cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9605fe29-1b2a-42fb-9ec3-2e5bf1f1bcf1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2024 |
| Submission deadline | 19 Jan 2024 |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | 14 Apr 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | Not specified |
| Awards value | £102,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMBER |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 60000000 - Transport services (excl. Waste transport)
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 May 2024 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9605fe29-1b2a-42fb-9ec3-2e5bf1f1bcf1
- 8 Dec 2023 at 14:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/375aa0f5-e1dc-4013-bee5-e567d4ab1523

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9605fe29-1b2a-42fb-9ec3-2e5bf1f1bcf1
  9th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/375aa0f5-e1dc-4013-bee5-e567d4ab1523
  8th December 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.kent.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ebcc292-ed89-40fa-bfb8-7bd9ac5a49cc.json.