---
title: "Unified Communications"
ocid: "ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE HOUSING ASSOCIATION"
published: "2018-06-05"
---

# Unified Communications

Buyer: SOUTH YORKSHIRE HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b

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## Summary

The South Yorkshire Housing Association has completed a public procurement process for a Unified Communications Solution, aimed at integrating with Office 365. This tender falls under the telecommunications equipment and supplies category, with a contract value of £630,000. The procurement method was an open procedure, and the contract period runs from 1st May 2018 to 31st August 2021. The procurement process commenced with a tender notice published on 5th January 2018, leading to the tender period that ended on 5th February 2018. The primary location for the delivery is in Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for businesses in telecommunications, particularly those specialising in integrated communication solutions, software development, and customer service technology. Small and medium-sized enterprises (SMEs) with expertise in telephony, contact centre solutions, and cloud-based services would be well-positioned to compete for similar future contracts, ensuring they can offer scalable solutions with robust support for remote and mobile users.

## Notice

SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i.e. That is any office, from home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres. - A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must also have a facility to evaluate and score the recorded calls. - Wallboard software to display call queues, important messages, etc. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica. - The solution that can be resiliently provisioned and which has no single points of failure for all components. - The solution needs to easily accommodate growth and contraction of users across SYHA.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2018 |
| Submission deadline | 5 Feb 2018 |
| Future notice date | Not specified |
| Award date | 16 Mar 2018 |
| Contract period | 30 Apr 2018 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £630,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE HOUSING ASSOCIATION |
| Locality | BRIGHOUSE |
| Post town | Huddersfield |
| Postcode | HD6 3UH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Rastrick |
| Westminster constituency | Calder Valley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RINGCENTRAL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 5 Jun 2018 at 13:15 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171
- 5 Jan 2018 at 15:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171
  5th January 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.syha.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b.json.