--- title: "NML Ticketing Solution" ocid: "ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1.json" source: "Contracts Finder" current_stage: "Award" buyer: "NATIONAL MUSEUMS ON MERSEYSIDE" published: "2017-10-24" --- # NML Ticketing Solution Buyer: NATIONAL MUSEUMS ON MERSEYSIDE Current stage: Award OCID: ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0edddda5-9236-4dad-b461-3f4bb1414ec1.json) ## Summary The National Museums On Merseyside is conducting a tender for a ticketing solution aimed at enhancing ticket sales and customer relationship management (CRM). This procurement falls under the software package and information systems category, taking place in Liverpool, UK. The tender period concludes on 5th May 2017, and the contract is intended to commence on 26th May 2017, lasting until 31st August 2017. The procurement method is an open procedure, a valuable opportunity for suppliers to submit their competitive proposals. This tender presents significant opportunities for businesses specialising in software development and IT services, particularly those with experience in creating CRM solutions tailored to the arts and cultural sectors. Businesses that can demonstrate their capacity to integrate ticketing systems with existing databases and provide user-friendly interfaces are highly suited to compete for this contract. Furthermore, organisations equipped to offer robust security and reporting features in their solutions will align well with the needs outlined by the National Museums On Merseyside. ## Notice NML is looking to acquire a ticketing solution to manage ticket sales and provide a CRM solution across the organisation through:- * Allowing visitors to procure tickets to exhibitions, guided tours, etc. through on-line sales. * Allowing NML to sell tickets for exhibitions, guided tours, etc. via our box office or in venue. * Having intuitive core system reporting and analysis functionality. * Accommodating a 'self serve' approach to building reports. We need a solution that can manage the scale and importance of the Terracotta Warriors exhibition, allowing us to make the most of the exhibition in terms of short-term revenue and our long-term visitor base and brand. It needs to provide a website that is professional and easy to use, allowing us to capture maximum data from visitors. From a CRM perspective the solution needs to enable NML to utilise the existing customer data it holds across several database solutions including Raisers Edge, Artifax and Priava. NML need to be able to gain significant insight of customer interaction to make effective real time decisions. Comprehensive dashboards and real time reporting is essential to enable effective decisions to be made. The reporting information needs to assist NML in management of visitor access and visitor flow through exhibition and events. The customer journey for purchasing tickets, tours and other add-on's needs to be quick and intuitive with minimal clicks and clear checkout process. There needs to be an effective security provision to reduce the risk of fraudulent transactions but also to comply with legal requirements such as PCI. Clear ticket capacity for exhibitions, tours and events must be accessible for customers when purchasing online and for sales staff to advise and maximise ticket sales through the box office and in venue. Clear financial reporting is essential to assist with our financial administration and legal compliance such as VAT and Gift Aid reporting. Appropriate hardware to deliver the solution and meet NML requirements needs to be specified. Ideally we would like a solution that has the capacity to deliver our events booking management requirements. Although this is not a firm requirement for the timescales discussed within this document. A full description and instructions for tender responses are contained within the attachments ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83466bae-8573-4d33-81c6-f52d4c9317f8 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Oct 2017 | | Submission deadline | 5 May 2017 | | Future notice date | Not specified | | Award date | 24 Sep 2017 | | Contract period | 1 Oct 2017 - 1 Oct 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £103,401 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL MUSEUMS ON MERSEYSIDE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L2 2JH | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | GATEWAY TICKETING SYSTEMS | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 24 Oct 2017 at 08:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/83466bae-8573-4d33-81c6-f52d4c9317f8 - 27 Apr 2017 at 14:13 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2a109259-38b4-41bb-9070-03485f02524e - 7 Apr 2017 at 15:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2a109259-38b4-41bb-9070-03485f02524e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/83466bae-8573-4d33-81c6-f52d4c9317f8 24th October 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2a109259-38b4-41bb-9070-03485f02524e 27th April 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a262cc5-b52e-4f54-86c9-8af580f50516 Ticketing Tender Specification - https://www.contractsfinder.service.gov.uk/Notice/Attachment/03403601-91c9-4d59-8eca-0f9229956294 Form of Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf0a77ae-2ac5-4042-ae04-9ec685e4c4db Requirements Detail - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab008519-ed08-4575-a6aa-219ef6193a22 Appendix C - NML Procurement Policy Supplier Agreement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/36d2253b-90dd-43f7-afb1-0952b165992b Questions and Answers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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