---
title: "Service desk 2022-25"
ocid: "ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2025-09-18"
---

# Service desk 2022-25

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf

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## Summary

The National Audit Office (NAO), based in London, England, has completed a procurement process for an Information Technology Services contract, which was awarded to XMA Ltd. The contract, titled "Service desk 2022-25," was procured through the Crown Commercial Service Technology Services 3 Framework (Lots 3a to 3d). The service involves providing both offsite and onsite support in London and Newcastle. The procurement used a selective method with a call-off from a framework agreement. The original contract period was set from 1st November 2022 to 31st October 2025, with the potential for two additional 12-month extensions until 31st October 2027. The contract, valued at £1,926,000, was under the tender stage during 2022 and 2023 and has since been updated in 2025 to confirm an extension till the new end date in 2027. The contract was initially published on 14th December 2022, and the award was confirmed on 13th October 2022.

This procurement represents a substantial business growth opportunity for IT service providers, particularly small and medium-sized enterprises (SMEs), as indicated by XMA Ltd's own classification as an SME. The services required entail creating robust support systems both remotely and in dedicated office locations, highlighting the need for scalability and adaptability in technical support operations. Businesses specializing in IT service management, particularly those experienced in handling government or large-scale frameworks, stand to benefit significantly. The procurement framework ensures a reliable stream of work and partnership with a reputable organisation like the NAO, enhancing business credibility and expanding service portfolios in government tenders.

## Notice

The National Audit Office (NAO) awarded a contract through the use of Lot 3a, Lot 3b, Lot 3c and Lot 3d of the Crown Commercial Service Technology Services 3 Framework Three (MCF3) to XMA Ltd. The supplier will provide offsite Service desk facility including onsite staff based in the NAO London and Newcastle offices. The contract will run for an initial period of 3 years from Tuesday 1st November 2022 to Friday 31st October 2025 with the option to extend for 2 periods of 12 months to Sunday 31st October 2027. Update July 2024 - We have included details on the optional extensions and the framework used to award this contract in 2022. As of September 2025 the contract has been extended

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2025 |
| Submission deadline | 1 Oct 2022 |
| Future notice date | Not specified |
| Award date | 12 Oct 2022 |
| Contract period | 1 Nov 2022 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,920,000 |
| Lots value | Not specified |
| Awards value | £1,920,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 18 Sep 2025 at 13:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c
- 25 Jul 2024 at 08:12 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c
- 14 Dec 2022 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5864650b-391c-48d4-a96c-8f6f1b7f475c
  18th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf.json.