--- title: "Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building" ocid: "ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af.json" source: "Contracts Finder" current_stage: "Award" buyer: "BLACKPOOL COUNCIL" published: "2022-09-22" --- # Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building Buyer: BLACKPOOL COUNCIL Current stage: Award OCID: ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af.json) ## Summary The Blackpool Council is awarding a contract for the provision of Customer Care (Security Services) at its Municipal Building. The procurement method is an open procedure, with a tender period ending on 1st July 2022. The contract period is from 10th October 2022 to 9th October 2024. This opportunity falls under the main procurement category of services, specifically public security services, with a contract value of £800,000 GBP. This tender presents an opportunity for businesses, especially those in the security services industry, to compete for providing customer care officers to ensure a welcoming and secure environment at Blackpool Council's Municipal Building. Small and medium-sized enterprises (SMEs) are encouraged to participate in this tender. Interested businesses should align with the ethos of providing a positive visitor experience while maintaining a secure environment. The closing time for submitting bids is 4:30pm on 1st July 2022. ## Notice Please note this opportunity is being undertaken via our electronic tendering portal, The Chest. Documentation is available at:\r https://procontract.due-north.com\r \r In line with Blackpool Council's Customer First and JobCentre Plus customer-focused ethos, the provision of an appropriate security presence must be balanced with a positive and engaging visitor experience, therefore it is important to recognise that Security staff will be referred to as Customer Care Officers and will play a vital role in the customer access areas of JobCentre Plus and Customer First at Municipal Buildings.\r \r Whilst maintaining the security of the building and safety of Blackpool Council and JobCentre Plus staff and their customers is the fundamental basis of this contract, this should not be the 'visible' element to visitors to the building. We therefore expect Customer Care Officers to act primarily as welcoming custodians to greet visitors warmly and provide help and assistance in directing customers to the relevant service or appointment and then out of the building again in a friendly and efficient manner, which by default will minimise any frustration experienced by clients and reduce the opportunity for undesirable behaviour to occur in the first instance.\r \r **The closing time for this opportunity is 4:30pm 1st July. Due to an issue with the Contract Finder notice displaying the incorrect times, i have had to re-publish and do not know if the time will show correctly) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff55a1e3-34b1-4d57-b967-9947f692a517 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2022 | | Submission deadline | 1 Jul 2022 | | Future notice date | Not specified | | Award date | 21 Sep 2022 | | Contract period | 9 Oct 2022 - 9 Oct 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £800,000 | | Lots value | Not specified | | Awards value | £1,797,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BLACKPOOL COUNCIL | | Locality | BLACKPOOL | | Post town | Blackpool | | Postcode | FY1 1NA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD42 Blackpool | | Local authority | Blackpool | | Electoral ward | Talbot | | Westminster constituency | Blackpool South | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | AMULET (CHURCHILL SECURITY SOLUTIONS; CHURCHILL CONTRACT SERVICES | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75241000 - Public security services - 79710000 - Security services ## Release History - 22 Sep 2022 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff55a1e3-34b1-4d57-b967-9947f692a517 - 22 Sep 2022 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/33589e14-2816-40a8-8444-5b18ffa18074 - 22 Sep 2022 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46372ace-50e8-4f29-90a3-8db149815c05 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ff55a1e3-34b1-4d57-b967-9947f692a517 22nd September 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/33589e14-2816-40a8-8444-5b18ffa18074 22nd September 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/46372ace-50e8-4f29-90a3-8db149815c05 22nd September 2022 - Awarded contract notice on Contracts Finder ## Notice URLs - http://www.blackpool.gov.uk/ - https://procontract.due-north.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0ef9e94d-8ea4-4f28-9024-be20e00e21af.json.