--- title: "Friends & Family Test, Patient & Carer Feedback Insight System" ocid: "ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST" published: "2022-11-11" --- # Friends & Family Test, Patient & Carer Feedback Insight System Buyer: NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd.json) ## Summary The procurement process is being conducted by Northamptonshire Healthcare NHS Foundation Trust for the provision of a Friends & Family Test, Patient & Carer Feedback Insight System, in the goods industry category. The tender is in the open stage with a deadline for submissions on December 21, 2022. The contract period is set to start on April 1, 2023, and end on March 31, 2028. The project is valued at £400,000 GBP and is located in the East Midlands region of the United Kingdom. This public procurement opportunity by Northamptonshire Healthcare NHS Foundation Trust presents a chance for small and medium enterprises (SMEs) specialising in software packages and information systems to compete for a contract. Businesses seeking to provide independent and comprehensive patient and carer feedback systems tailored to healthcare services should consider engaging with this open procedure tender. The organisation emphasises the importance of delivering insights into patient and carer experiences to improve service quality. ## Notice Text to be corrected in the original notice: Place of text to be modified: VI.3) Instead of: Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845 Read: https://www.delta-esourcing.com/respond/XYW3DNB566 Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. HOW TO RESPOND PLEASE CLICK HERE https://www.delta-esourcing.com/respond/XYW3DNB566 (missed from the original publication) NHFT requires an independent, public and comprehensive Friends and Family Test (FFT), patient and carer feedback system that is applicable to all patients, carers, and professionals who access its services. The system must provide insight into patient and carer experience, what matters to patients and carers, and enable NHFT to demonstrate to the public that it is responsive to feedback ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43b995e1-34df-42c2-a339-1f22ae95d052 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Nov 2022 | | Submission deadline | 21 Dec 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2023 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST | | Locality | KETTERING | | Post town | Northampton | | Postcode | NN15 7PW | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF25 North Northamptonshire | | Local authority | North Northamptonshire | | Electoral ward | Windmill | | Westminster constituency | Kettering | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 11 Nov 2022 at 12:50 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/43b995e1-34df-42c2-a339-1f22ae95d052 - 10 Nov 2022 at 10:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/43b995e1-34df-42c2-a339-1f22ae95d052 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/43b995e1-34df-42c2-a339-1f22ae95d052 11th November 2022 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=734819845 Please follow this link to view the notice. ## Notice URLs - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=734819845 - https://www.delta-esourcing.com/respond/XYW3DNB566 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0efbfa81-58c4-4f46-9ca4-3e0eb6a4accd.json.