---
title: "OF837 - Public Facing Services"
ocid: "ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL)"
published: "2021-06-10"
---

# OF837 - Public Facing Services

Buyer: OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL)  
Current stage: Award  
OCID: ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352.json)

## Summary

The Office of Qualifications and Examinations Regulation (Ofqual) has recently completed a procurement process titled "OF837 - Public Facing Services." This initiative aimed to enhance public interaction and improve the operator experience for public facing services, particularly in response to increased contact volumes following the COVID-19 pandemic. The procurement process, classified under IT services: consulting, software development, Internet, and support, was conducted using an open procedure. The contract period spans from 7th June 2021 to 30th July 2021, with a total contract value of £74,275. The service is specifically needed in the West Midlands region of the United Kingdom.

This tender presents a lucrative opportunity for businesses specialising in IT services, particularly those offering consulting, software development, and support. Small and medium-sized enterprises (SMEs) will find this process particularly relevant, especially those with a focus on improving user experience and operational efficiency in public services. As public sector agencies increasingly seek innovative solutions to enhance their service delivery, businesses that can demonstrate expertise in enhancing public-facing operations may stand to benefit significantly from this contract.

## Notice

Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs. Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e21beb9-3f86-490d-bc10-6f5b23055f54 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2021 |
| Submission deadline | 1 Jan 2021 |
| Future notice date | Not specified |
| Award date | 3 Jun 2021 |
| Contract period | 6 Jun 2021 - 30 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,275 |
| Lots value | Not specified |
| Awards value | £74,275 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL) |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 3BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Sherbourne |
| Westminster constituency | Coventry North West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESYNERGY SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services

## Release History

- 10 Jun 2021 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e21beb9-3f86-490d-bc10-6f5b23055f54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e21beb9-3f86-490d-bc10-6f5b23055f54
  10th June 2021 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162155
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://ofqual.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0efe6097-09b0-4b97-99fd-43b8bea23352.json.