---
title: "Voluntary and Community Sector Mental Health Support"
ocid: "ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-12-01"
---

# Voluntary and Community Sector Mental Health Support

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc.json)

## Summary

The public procurement contracting process for the "Voluntary and Community Sector Mental Health Support" service involves H M Revenue & Customs as the buying organisation. The contract falls under the industry category of 'Dedicated-business telephone network services'. The procurement method used is direct, specifically a Single tender action. The contract value is £375,000 GBP with a contract period starting on 14th September 2022 and ending on 13th March 2024.

This tender provides an opportunity for businesses involved in specialist mental health support services to engage with H M Revenue & Customs. The organisation is seeking a suitable Voluntary and community organisation to facilitate mental health support for customers. Businesses capable of providing referral services, IVR messaging, and tax advice within the UK are well-suited to compete in this procurement process. With a focus on safeguarding and supporting customers with mental health barriers, this contract aims to create a positive impact on the community.

## Notice

HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support. 1) Service is a referral service available 24/7 through either warm handover from HMRC advisor in office hours or signposted for IVR messaging out of office hours. There will also be route in from successful VCS organisation into HMRC for tax advice and resolution for any customers with mental health barriers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2023 |
| Submission deadline | 13 Sep 2022 |
| Future notice date | Not specified |
| Award date | 12 Sep 2022 |
| Contract period | 13 Sep 2022 - 13 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | Not specified |
| Awards value | £375,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAMARITANS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214000 - Dedicated-business telephone network services
- 64216000 - Electronic message and information services

## Release History

- 1 Dec 2023 at 12:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
- 3 Nov 2022 at 14:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
- 17 Oct 2022 at 08:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
- 17 Oct 2022 at 08:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
- 14 Oct 2022 at 15:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5c3b1544-a622-4ed3-93b8-bf2b0dedb83f
  1st December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0cb3f5a-cc38-4e31-ab9b-97cbe05352a3

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0f0ed4fc-81e3-472b-a54c-d004e24eeebc.json.