---
title: "GB-Solihull: Customer Survey System"
ocid: "ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "PLATFORM HOUSING LTD"
published: "2021-03-04"
---

# GB-Solihull: Customer Survey System

Buyer: PLATFORM HOUSING LTD  
Current stage: Tender  
OCID: ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab.json)

## Summary

Platform Housing Ltd is currently seeking bids for the Customer Survey System, an initiative focused on enhancing customer feedback and insight. This procurement process falls within the services category, specifically dealing with customer satisfaction surveys. The tender was published on 4th March 2021, with the submission deadline set for 22nd March 2021. The contract is expected to commence on 1st May 2021 and run until 30th April 2023, based in Solihull, West Midlands, United Kingdom. The estimated value of this contract ranges from £100,000 to £500,000, and it is open to small and medium enterprises (SMEs).

This tender presents a significant opportunity for businesses focused on customer satisfaction technologies, particularly those offering comprehensive survey systems that encompass various feedback channels. SMEs with experience in providing actionable insights from customer data would be well-suited to compete for this contract. As the buyer, Platform Housing Ltd is looking for innovative solutions that can address customer needs effectively, making this an ideal opportunity for businesses eager to expand their market presence in the public sector.

## Notice

Platform Housing requires a customer survey system which doesn't just drive customer feedback but also provides actionable insight to allow Platform to address any identified failings. The solution must be truly omni-channel, being able to provide only a few feedback route i.e. email and text message, just won't be satisfactory. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dda75819-0d59-4b62-86d7-9995f009c4e1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2021 |
| Submission deadline | 22 Mar 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2021 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLATFORM HOUSING LTD |
| Locality | SOLIHULL |
| Post town | Birmingham |
| Postcode | B37 7YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 4 Mar 2021 at 10:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/dda75819-0d59-4b62-86d7-9995f009c4e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dda75819-0d59-4b62-86d7-9995f009c4e1
  4th March 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=576052095
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0f339ae2-d79c-49ad-bfff-d2a66e1e59ab.json.