--- title: "Customer Lab Training & Support" ocid: "ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac.json" source: "Contracts Finder" current_stage: "Tender" buyer: "H M REVENUE & CUSTOMS" published: "2022-11-14" --- # Customer Lab Training & Support Buyer: H M REVENUE & CUSTOMS Current stage: Tender OCID: ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac.json) ## Summary The HM Revenue & Customs is inviting tenders for the project titled "Customer Lab Training & Support". This procurement falls under the research services industry category. The tender is at the open stage and the deadline for submission is 9th December 2022. The contract period is set to start on 16th January 2023 and end on 15th January 2026. The total contract value is £80,000. This tender provides opportunities for businesses specializing in research services, research and development consultancy services, and training services. Small and medium-sized enterprises (SMEs) are particularly suited for this opportunity. Businesses interested in qualitative, quantitative, and mixed method research are encouraged to participate. The HM Revenue & Customs, based in Salford, England, is seeking expertise to support and advance the research skills of their Customer Lab team. ## Notice The Authority has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality timely research. This research is largely delivered through external contractors who deliver, independent research for the department. To complement this approach, the Authority has now built its capability and capacity to deliver small scale, fast turnaround research in-house through a Customer Lab team staffed by government social research professionals within the Authority. At present, the Customer Lab primarily delivers qualitative research projects. Scoping work has begun to deliver a quantitative research offer. The Customer Lab team manages two physical facilities, at offices in Stratford (London) and Manchester. The facilities both include a space for the delivery of a range of different qualitative research methods, including viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Training and mentoring for Customer Lab researchers has previously been delivered through experienced external researchers to help build the team's capability in designing and delivering qualitative research for their customers. The Authority wants to continue to support, maintain and advance the qualitative research skills of the Customer Labs team. This specialist support will help the longer-term development of the team by building capability in more advanced research skills and methods. Foundation training for new recruits will still be required. To align with the scoping of a Customer Lab quantitative offer to internal stakeholders, the Authority is seeking expertise in qualitative, quantitative and mixed method research. Additional information: This requirement will be met by an eSourcing RfI using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfI documentation which will contain full details. If you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email sajid.allibhaye@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your account ID number, you will then receive an e-mail confirming access. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4eaf7722-3e9e-40ed-ab9f-344dd417e172 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Nov 2022 | | Submission deadline | 9 Dec 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 16 Jan 2023 - 15 Jan 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M5 2BS | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Pendleton & Charlestown | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 80 - Education and training services ### Codes - 73110000 - Research services - 73200000 - Research and development consultancy services - 80500000 - Training services ## Release History - 14 Nov 2022 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4eaf7722-3e9e-40ed-ab9f-344dd417e172 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4eaf7722-3e9e-40ed-ab9f-344dd417e172 14th November 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac.json.