---
title: "0344 Telephone Number and Call Charges"
ocid: "ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2024-05-21"
---

# 0344 Telephone Number and Call Charges

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd

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## Summary

The Norwich City Council has awarded a contract for the provision of a 0344 telephone number and call charges. The contract, valued at £125,000 GBP, falls under the services category of the telecommunications network industry. The procurement method used was selective, with the contract awarded to TalkTalk Business Direct Limited. The contract period spans from May 13, 2024, to May 12, 2029, and the tender period ended on March 1, 2024. The City Hall in Norwich, East of England, United Kingdom, served as the primary location for this procurement.

This contract offers opportunities for suppliers in the telecommunications sector to provide inbound call delivery and management services. Businesses with expertise in telecommunications networks and service provision would be well-suited to compete for similar tenders. The Norwich City Council's procurement process can be a gateway for companies looking to expand their services in the East of England region and engage in long-term contracts for telecommunications infrastructure development.

## Notice

The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5ab7af14-247f-4978-9caa-2dd5b6ffcdd6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 8 Apr 2024 |
| Contract period | 12 May 2024 - 12 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | Not specified |
| Awards value | £125,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TALKTALK BUSINESS DIRECT LIMITED (T/A TALKTALK BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 21 May 2024 at 17:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5ab7af14-247f-4978-9caa-2dd5b6ffcdd6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5ab7af14-247f-4978-9caa-2dd5b6ffcdd6
  21st May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd.json.