---
title: "Cisco Unified Call Manager - SBS25-010"
ocid: "ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)"
published: "2025-07-09"
---

# Cisco Unified Call Manager - SBS25-010

Buyer: NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)  
Current stage: Award  
OCID: ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821

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## Summary

The NHS North of England Commissioning Support Unit, hosted by NHS England, has recently completed the award of a procurement process for a Cisco Unified Call Manager subscription under the title "Cisco Unified Call Manager - SBS25-010". This procurement falls under the IT software package industry category and was conducted through a selective call-off from a framework agreement. The process concluded with an award to CDW LIMITED, a large supplier, on 27th June 2025, while the contract period is set from 11th July 2025 to 10th July 2026. The procurement took place entirely within the United Kingdom, with the buyer located in Durham, DH1 3YG. The total contract value is £37,394 GBP.

This tender provides significant opportunities for large organisations specialising in IT software solutions, especially those familiar with telecommunications infrastructure and managerial software. Although small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) were considered less suitable for this specific process, businesses that can offer robust call manager solutions and efficiently operate under existing framework agreements will find growth opportunities by building relationships with public sector entities like the NHS. The project requires software expertise and experience working within structured procurement frameworks, creating a platform for scalability and long-term engagement within the public sector's IT procurement landscape.

## Notice

NHS North of England Commissioning Support Unit (NECS) has a requirement to purchase a Cisco Unified Call Manager Flexplan subscription for their on-premises Cisco Unified Call Manager platform to replace the current subscription which is expiring.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71df7e13-7665-408e-af0e-4fc68e47e765 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2025 |
| Submission deadline | 27 Jun 2025 |
| Future notice date | Not specified |
| Award date | 26 Jun 2025 |
| Contract period | 10 Jul 2025 - 10 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,394 |
| Lots value | Not specified |
| Awards value | £37,394 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND) |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 3YG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Durham South |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 9 Jul 2025 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71df7e13-7665-408e-af0e-4fc68e47e765

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71df7e13-7665-408e-af0e-4fc68e47e765
  9th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f2f4d40-0fe5-4182-bee4-66dbf3ba30fe
  SBS25-010 - 0AR - Cisco Unified Call Manager _Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0f5dd725-ded3-4786-a049-f7f2fb684821.json.