---
title: "Award Contract: Contact Centre Services"
ocid: "ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CHARITY COMMISSION FOR ENGLAND AND WALES"
published: "2021-04-19"
---

# Award Contract: Contact Centre Services

Buyer: THE CHARITY COMMISSION FOR ENGLAND AND WALES  
Current stage: Award  
OCID: ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad.json)

## Summary

The Charity Commission for England and Wales has awarded a contract for "Contact Centre Services" through a selective procurement method, specifically a call-off from a framework agreement. The contract, valued at £42,000, will provide services to contact approximately 20,000 charities that have not completed their annual return. The contract period commenced on 17th March 2021 and will conclude on 31st March 2022. This procurement falls under the services category, with the project initially set to be completed by 31st March 2021.

This tender presents an opportunity for businesses specialising in call centre operations, particularly those that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies capable of efficiently managing large volumes of calls and maintaining high levels of customer service would be well-suited to compete for similar contracts. Engaging in such procurement processes can foster growth by establishing long-term partnerships with public sector bodies like the Charity Commission.

## Notice

Contract awarded via CCS Contact Centre Framework for a supplier to contact aprox 20,000 Charities who have not completed their annual return. The initial project will be completed by 31st March 2021 and further work maybe requested during the contract term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/926c75f2-0d92-42c7-ae09-7b8090a9e412 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2021 |
| Submission deadline | 25 Feb 2021 |
| Future notice date | Not specified |
| Award date | 8 Mar 2021 |
| Contract period | 17 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,000 |
| Lots value | Not specified |
| Awards value | £42,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHARITY COMMISSION FOR ENGLAND AND WALES |
| Locality | BOOTLE |
| Post town | Not specified |
| Postcode | L20 7YK |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Apr 2021 at 08:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/926c75f2-0d92-42c7-ae09-7b8090a9e412

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/926c75f2-0d92-42c7-ae09-7b8090a9e412
  19th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fa84ca0-768c-4989-84c4-fd8a55f585ad.json.