---
title: "EHRC 1920-42 Finance Systems' Licensing and Support"
ocid: "ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EQUALITY AND HUMAN RIGHTS COMMISSION"
published: "2022-05-16"
---

# EHRC 1920-42 Finance Systems' Licensing and Support

Buyer: EQUALITY AND HUMAN RIGHTS COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c

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## Summary

The Equality and Human Rights Commission has completed a procurement process for the contract titled "EHRC 1920-42 Finance Systems' Licensing and Support". This contract, classified under the industry category of System and support services, involves the provision of licensing and support services for finance systems, ensuring business continuity amid the COVID-19 pandemic. The procurement method used was an open procedure, with the tender period concluding on 15 April 2020. The contract, which began on 22 May 2020, has a total value of £220,000 and covers various locations across the United Kingdom, including London, Scotland, Wales, and the North West. The awarded contract was given to Touchstone FMS Limited on 11 May 2020 and has an active status extending until 23 May 2024.

This tender offers opportunities for businesses specialising in system support and software services, particularly those with experience in financial systems and IT support. Small and Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs) are encouraged to engage in such contracts, as there is a clear emphasis on supporting these sectors. Companies that excel in providing software training, maintenance guidance, and agile support models will find a conducive environment to participate in future tenders and enhance their business growth.

## Notice

The Commission is seeking to engage a suitably qualified and experienced Contractor to provide licensing and support services for its finance systems. Services will include and not be limited to software training, best practice advice and guidance about upgrading and patching. The Contractor will also source software patches and provide timely notifications regarding systems' maintenance. Support extends to the Commission's in-house ICT Service Desk acting as a second and third line support service. Consequently the Contractor can expect to have contact with the Commission's IT department as well as the Finance department's users. Additional information: The COVID-19 outbreak has given rise to an urgent need to provide support and licensing to its Finance systems to ensure business continuity. This does not give the Commission sufficient time to comply with the standard open procedure timescales for this procurement. The Commission considers this to be a state of urgency which it has duly substantiated. Accordingly the Commission is using accelerated time limits permitted under the Public Contracts Regulations 2015 (regulation 27(5) for the open procedure in respect of this procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab609644-eed8-493a-807f-0c02ca78dfab |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2022 |
| Submission deadline | 14 Apr 2020 |
| Future notice date | Not specified |
| Award date | 10 May 2020 |
| Contract period | 23 May 2020 - 23 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | £506,159 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EQUALITY AND HUMAN RIGHTS COMMISSION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M4 3AQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London, TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOUCHSTONE FMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 16 May 2022 at 12:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab609644-eed8-493a-807f-0c02ca78dfab
- 12 Oct 2021 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/916426ad-e10d-4b88-ba52-41a75a54fa52
- 20 Mar 2020 at 15:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2d524c6e-d9e8-4f78-bce0-dc241875e19a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab609644-eed8-493a-807f-0c02ca78dfab
  16th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/916426ad-e10d-4b88-ba52-41a75a54fa52
  12th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2d524c6e-d9e8-4f78-bce0-dc241875e19a
  20th March 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Opportunities/Index?resetFilter=True&applyFilter=True&p=c71c7101-720a-e711-80dd-005056b64545&v=1
  Please navigate to the opportunity using the following link

## Notice URLs

- http://www.equalityhumanrights.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fadf96e-f737-4ba7-b144-5c6656e4c19c.json.