---
title: "Ivanti Support Renewal"
ocid: "ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2021-08-17"
---

# Ivanti Support Renewal

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11

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## Summary

The Maritime and Coastguard Agency (MCA) is seeking to renew its support for the HEAT IT service desk application in a procurement process known as a single tender action, which has been classified under the software support services industry category. The awarded contract, valued at £18,803, is set to commence on 1st April 2021 and will run until 30th March 2022. This contract was awarded to CTMS Service Management Ltd as of 1st April 2021. The process was initiated on 17th August 2021, with a tender end date on 31st March 2021.

This tender presents significant opportunities for businesses specialising in IT support services, especially those capable of offering software maintenance and application support solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-positioned to compete, leveraging their expertise to provide tailored support that meets the needs of the MCA and enhances the operational efficiency of their IT services.

## Notice

HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is the core product used to service both our customers and to record the location of physical hardware.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1381377-181d-42c2-8e7f-c1ab11962516 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | 31 Mar 2021 - 30 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,803 |
| Lots value | Not specified |
| Awards value | £18,803 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CTMS SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 17 Aug 2021 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1381377-181d-42c2-8e7f-c1ab11962516

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1381377-181d-42c2-8e7f-c1ab11962516
  17th August 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11.json.