---
title: "Homes England - Service Now & Operating Model Assessment"
ocid: "ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Homes England (the name adopted by the Homes and Communities Agency)"
published: "2026-10-23"
---

# Homes England - Service Now & Operating Model Assessment

Buyer: Homes England (the name adopted by the Homes and Communities Agency)  
Current stage: Award  
OCID: ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279.json)

## Summary

Homes England commissioned an assessment of its ServiceNow platform and operating model. This is IT consultancy work, covering the platform and the way the organisation operates it; the stated description does not break the assessment into further tasks or deliverables. Homes England is the buying organisation. Delivery is identified as being in England, without a more specific place. The procurement is classified as services, specifically IT services, and the opportunity was marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement is complete and was awarded to Mozaic-Services Limited. Homes England made a direct award through the G-Cloud 14 framework. The award date was 23 October 2026, following a tender deadline of 16 October 2026. The awarded value is £78,000. The contract period runs from 8 November to 18 December 2026. The assessment is described as a ServiceNow and operating model assessment. No lot division or detailed evaluation criteria are stated in the procurement information.

This award demonstrates demand from Homes England for specialist consultancy combining ServiceNow expertise with operating model assessment, rather than platform work alone. A credible competitor when this requirement returns would need to show it can assess the technology in the context of how the buyer operates it, and translate that assessment into useful findings. The buyer used the G-Cloud 14 framework route, so suppliers seeking similar work should be positioned to supply through that framework. The awarded supplier is identified as an SME, and the procurement was considered suitable for SMEs and voluntary, community and social enterprises, indicating that this work was not restricted to large consultancies. The short, focused engagement suggests suppliers should be able to mobilise experienced consultants for a defined assessment.

## Notice

Service Now & Operating Model Assessment via GCA GCloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8af13452-d5bc-4ff4-9b58-3b2ec33ecddc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Oct 2026 |
| Contract period | 8 Nov 2026 - 18 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,000 |
| Lots value | Not specified |
| Awards value | £78,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Homes England (the name adopted by the Homes and Communities Agency) |
| Locality | NEWCASTLE UPON TYNE |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE4 5BZ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Arthur's Hill |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC-SERVICES LTD |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2026 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8af13452-d5bc-4ff4-9b58-3b2ec33ecddc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8af13452-d5bc-4ff4-9b58-3b2ec33ecddc
  23rd October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/homes-england

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fcad857-3a2c-4b4b-8668-1db4eddb5279.json.