---
title: "Consumer and Travel Trade Claims Handling"
ocid: "ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE CIVIL AVIATION AUTHORITY"
published: "2020-09-07"
---

# Consumer and Travel Trade Claims Handling

Buyer: THE CIVIL AVIATION AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20.json)

## Summary

The Civil Aviation Authority is seeking proposals for the "Consumer and Travel Trade Claims Handling" tender, aimed at providing call centre services for managing consumer and travel claims during an ATOL crisis. The procurement process is currently in the open tender stage, with a budget of £10 million. The tender period will close on 19th October 2020, and the contract is expected to commence on 4th January 2021, running until 31st August 2024. This service is primarily classified under the CPV code for call centres, and delivery is needed in various locations including the UK and British Overseas Territories.

This tender presents significant opportunities for businesses in the call centre and customer service industries, particularly those offering innovative claims management solutions. Companies that are well-equipped to handle a high volume of customer interactions during crisis situations will be particularly well-suited to compete. Additionally, the open procurement method encourages a wide range of suppliers, including small and medium-sized enterprises (SMEs), to participate, fostering competitive proposals that could enhance service delivery for the Civil Aviation Authority.

## Notice

Provision of services needed in the event of an ATOL crisis - including Consumer and Travel Claims Management, call center facility

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/929c27d6-7989-4ddf-bc33-8349896caf4e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2020 |
| Submission deadline | 19 Oct 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Jan 2021 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CIVIL AVIATION AUTHORITY |
| Locality | CRAWLEY |
| Post town | Redhill |
| Postcode | RH6 0YR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Crawley |
| Electoral ward | Langley Green & Tushmore |
| Westminster constituency | Crawley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 Sep 2020 at 09:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/929c27d6-7989-4ddf-bc33-8349896caf4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/929c27d6-7989-4ddf-bc33-8349896caf4e
  7th September 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Crawley:-Call-centre./AMK3F835P2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fceb754-4a8e-4dc4-bee7-433d37ff3d20.json.