---
title: "Helpdesk Ticketing System"
ocid: "ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF LINCOLN"
published: "2024-07-23"
---

# Helpdesk Ticketing System

Buyer: UNIVERSITY OF LINCOLN  
Current stage: Award  
OCID: ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56.json)

## Summary

The University of Lincoln has completed the procurement process for an integrated IT Service and Asset Management (ITSM, ESM, and ITAM) helpdesk ticketing system, classified under the industry category of Database Systems and ICT. This procurement, which follows a selective method involving a call-off from a framework agreement, was awarded to IVANTI UK LIMITED on 20th June 2024, with a contract period extending from 21st June 2024 to 20th June 2026. The project, valued at £199,481.24, aims to enhance service delivery and asset management for the university's IT needs. The main procurement stage for this contract is the award stage, as of the latest update on 23rd July 2024.

This tender presents a substantial opportunity for businesses specialising in comprehensive IT service management and asset tracking solutions. Companies with expertise in cloud-based ITSM solutions, capable of handling multi-tenant environments and providing robust management of IT services and assets, would be well-positioned to compete for similar future tenders. It is particularly suited for large enterprises capable of delivering complex ITIL Service Management solutions and consistent value in operational IT efficiency and asset optimisation.

## Notice

An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2024 |
| Submission deadline | 20 Jun 2024 |
| Future notice date | Not specified |
| Award date | 19 Jun 2024 |
| Contract period | 20 Jun 2024 - 20 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £199,481 |
| Lots value | Not specified |
| Awards value | £199,481 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF LINCOLN |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN6 7TS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Boultham |
| Westminster constituency | Lincoln |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IVANTI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48610000 - Database systems
- 48620000 - Operating systems

## Release History

- 23 Jul 2024 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7
  23rd July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56.json.