---
title: "Technical Support Services to the Implementation of Unified Communications"
ocid: "ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2017-02-15"
---

# Technical Support Services to the Implementation of Unified Communications

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-100fcd0e-87bb-4a09-8d9c-bb6fa64730e7

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## Summary

The procurement process for technical support services related to the implementation of Unified Communications was led by the Defra Network eTendering Portal. This project has been classified under the services category, specifically focusing on the repair and maintenance of line telephony equipment. The contract is located in London, England, and the recent award for the tender was completed on 19th September 2016. The total value of the contract is £108,500, and it is set to run until 15th September 2017. The procurement process was conducted through a selective method, following a restricted procedure that included a tender period which ended on 19th August 2016.

This tender presents an excellent opportunity for businesses in the telecommunications and IT services sectors, particularly those specialising in technical support services. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) will find this procurement suitable for participation, given the emphasis on supporting such entities. Companies that can provide expertise in telephony systems, IT network management, and technical support are particularly well-placed to benefit from this contract, which aims to ensure the successful continuation of the Unified Communications system across the Defra network.

## Notice

Environment Agency led a procurement for a pan-Defra Unified Communications platform and EA and Defra implemented the resulting solution. Implementation is reaching the end but there is a continuing need for telephony technical support to make a number of technical changes to the Defra IT network, work with the Unified Communications supplier to re-configure elements of the new system to address user issues, decommission the old telephony used across the Estate. Telephony technical support services are required to ensure the implementation proceeds to plan and IBM and the UC service provider's technical work is managed appropriately. Additional information: Please note that Defra procurement uses e-tendering, provided by Bravosolutions. In order to access the Bravo system you will need to be registered. Could I therefore request that you register on the Bravo portal for Defra. If you're already registered on the Bravo portal please check that your registration includes Defra, as you have to specify us in order to correctly receive the tender documents. If you have any problems with the registration process, please contact the Bravo helpline on 0800 368 4850 or alternatively email them at help@bravosolution.co.uk. The link you require for new registration/amendments to registrations is - https://defra.bravosolution.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ad7b4f7-3e85-4441-9f8a-4b5ab1de1c71 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2017 |
| Submission deadline | 19 Aug 2016 |
| Future notice date | Not specified |
| Award date | 18 Sep 2016 |
| Contract period | 18 Sep 2016 - 15 Sep 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,500 |
| Lots value | Not specified |
| Awards value | £108,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VISIONIST |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment
- 64200000 - Telecommunications services
- 71356000 - Technical services
- 71356300 - Technical support services
- 72222300 - Information technology services

## Release History

- 15 Feb 2017 at 15:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0ad7b4f7-3e85-4441-9f8a-4b5ab1de1c71

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0ad7b4f7-3e85-4441-9f8a-4b5ab1de1c71
  15th February 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://defra.bravosolution.co.uk

## Provenance

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